Manager Engineer
Resume:
Dallas, GA *****
******@*****.***
TECHNICAL EXPERTISE
Cisco Unified Call Manager 3.x thru 8.x, H323, SRST, MGCP, SCCP, SIP
Cisco Unity 4.x, 5.x, 7.x, 8.x, 9x, 10x and Unity Connection 2.x, 7.x, 8.x, 9x, 10.x
Cisco Emergency Responder
Unified Computing System series 5108, 6120XP, C220
Cisco Presence 8x, 9x, 10x
Cisco Operations Manager 8.x
Cisco Provisioning Manager 8.x
IP Voice Gateways, CUBE (Cisco Unified Border Element), VG248, VG224
Cisco Routers: 1900, 2600, 2800, 2900, 3600, 3800
Cisco Switches: 2960, 3560, 3750, 4500, 6500
TCP/IP, IPX, RIP, OSPF, BGP-4, M-BGP, I-ISIS, EIGRP, IGRP, MPLS/LDP, MPLS based VPNs, IP-
based QoS, AAA/NAT, PPP, ATM, Frame Relay, X.25, ISDN, LAN switching, VLANs, SONET,
DWDM, SS7, telephony, TDM, VoIP, Video over IP, Windows XP, Server 2003, and Exchange 2010
PROFESSIONAL EXPERIENCE
Geniune Parts Company (Atlanta, Georgia) April 2013 – Present
Senior Voice Consultant
• Provide senior level engineering support for nationwide project converting distribution centers
from TDM to Voice over IP.
• Configure and installed Cisco voice gateway routers and Cisco POE switches in redundant
fashion.
• Integrate Cisco voice gateway with Verizon SIP trunks over MPLS.
• Configure low latency QOS on routers and switches.
• Work with local Operation Managers to schedule and plan each distribution center conversion
with minimal customer outage.
• Deploy CallManager and Unity 8.6 in geo-redundant data centers to allowo for load balances.
• Design money saving analog solution using existing Cisco hardware.
K.D.White Consulting (Atlanta, Georgia) January 2013 – April 2013
Independent Consultant
• Designed Unified Computing System for virtualized unified communications servers.
• Installed ESXi 5.0 and created five virtual machines.
• Installed and configured CallManager 9.1 publisher, subscriber, and TFTP servers.
• Installed and configured Unity Connection 9.1 publisher and subscriber servers.
• Integrated all systems and deployed voice gateway for headquarters location.
• Developed and provided an as built document and templates for new sites.
Cox Enterprises (Atlanta, Georgia) December 2005 – January 2013
Senior Voice Engineer
• Installed and configured all aspects of VoIP including: Cisco Call Manager, Cisco Call Manager
Express, Cisco Unity Voice Mail, Cisco Unity Express, Cisco Emergency Responder, Cisco
Responder, Cisco Unified Presence Server, and Cisco Voice Gateways with various media access
such as PRI, T1 CAS, Analog, and various PBX and Voice Mail integrations.
• Designed and deployed nationwide UCS data center solution for Unified Communications
applications.
• Responsible for UCS design utilizing B-Series Chassis (5108) and 6100 Series Fabric
Interconnects.
• Responsible for UCS-C series design for both virtualization rollouts as well as UC on UCS.
• Implemented CallManager 8.5, Unity Connection 8.5, CER 8.5 clusters as well as deployed voice
gateway routers for a 10,000 user system using UCS virtual machines.
• Designed and deployed 40-site nationwide Cisco voice over IP network using protocols such as
MGCP, SIP, H323, and SRST.
• Provided senior level support for 5,000 seat call center using Interactive Intelligence ACD
platform.
• Worked closely with general managers at newspaper, television, and radio sites across the country
to convert their sites to Cisco IP telephony. Developed and adhered to project plan while meeting
the customer’s expectations.
• Designed and deployed Cisco Operations to support several CallManager clusters, CallManager
Expresses, and Unified Messaging platforms. Enabled telephony monitoring and alerting using
Operations Manager and PNet (Axiom).
• Implemented Provisioning Manager to support over 7,000 endpoints, which increased first level
resolution for the help desk and also allowed for the development of an Operations group.
• Balanced multiple customer projects on an ongoing basis.
• Worked to simultaneously stage and burn-in equipment for multiple customers.
Verizon Enterprises Services (Norcross, Georgia) March 2005 – December 2005
Contractor
• Functioned as a Pre/Post Sales Engineer specializing in IPT/IPCC implementations.
• Responsible for interfacing with customers to determine their telephony requirements and then
designing and implementing a solution.
• Provided level 3 engineering and design support for Nextel nationwide call centers with duties
that included developing route plans, configuring CallManager 4.1, Unity 4.0, Cisco Dialer, and
Cisco ICM servers. Configured Cisco voice gateways with H323, MGCP, and SRST.
• Responsible for architecting and implementing Weyerhaeuser’s IP Telephony network for all data
centers. Installed and integrated Cisco CallManager 4.0/Unity 4.0 with Rolm PBX and Octel
Voicemail. Configured Quality of Service on Cisco 3550/3750, Survivable Remote Site
Telephony on Cisco 2851, and analog telephony on VG248.
Digen Communications (Atlanta, Georgia) December 2004 – March 2005
Independent Consultant
• Maintained and troubleshot neighborhood wireless network for 250 end users.
• Designed and implemented an authentication process for all users, which included AAA server,
web portal, and QOS on Cisco 2600 router.
• Configured Cisco 2600 router for Frame Relay, NAT, DHCP, and load balancing.
Dyncorp/CSC (Reston, Virginia) October 2003 – December 2004
Principle Consultant
• Team Leader for the deployment and installation of the Transportation Security Agency’s wide
area network infrastructure. This secure network provides services to the field personnel at over
450 airports and supports TSA offices in the United States.
• Provided VoIP Engineering and implementation support on Cisco CallManager 3.3, Unity 3.1,
Web Services Apps, and over 1,500 IP Phones for the Department of Homeland Security.
• Developed case studies and network designs used to improve network convergence and response
within the Transportation Security Agency organization.
• Executed precise troubleshooting procedures on highly secure data and voice networks as a Tier
III Analyst for several government agencies.
Komplete Systems Integrators (Birmingham, Alabama) November 2002 – April 2003
Lead Consultant
• For major Southeastern US Bank, served as the lead consultant for a complete VoIP feasibility
study and pilot.
• Compared the VoIP solutions from Cisco Systems and Nortel. Produced White Paper to
document findings.
• Responsible for the design and development of test plans and evaluation results. Findings used as
the basis for a customer pilot.
• Project Lead for the deployment and installation of IP Telephony equipment, which included
Cisco CallManager, Unity, 2600, VG200, IP Phones, and layer 2 switches.
• Conducted training for the Bank’s IT staff on Cisco’s VoIP technology.
Equant Network Services (Atlanta, Georgia) January 2001 – October 2002
Senior Solutions Consultant
• Pre-sales engineer responsible for project scope definition and proposal development.
• Assigned to Coca-Cola Sales team focusing on delivery of VoIP and Video over IP solutions.
• Designed IP based technology lab. Primary usage was testing converged voice and data services
such as VoIP, Video over IP, QoS, and COS.
• Project lead for the migration of Coca-Cola’s multi-carrier data network to a single-carrier
network based on Nortel Passport and Cisco 7200 technology.
• Worked closely with Coca-Cola’s Management to develop a global network operations budget.
• Member of Global Site Deployment Team using DLSW, SNA, OSPF, BGP, RIPv2, Frame Relay,
ATM, and Sonet technologies.
• Designed and deployed Coca Cola’s global VoIP network using Cisco voice technology and
legacy PBX equipment such as Siemens, Meridian, Nortel, etc.
• Evaluated metro-Ethernet network for pilot project aimed at consolidated voice and internet
access for residential/SOHO subscribers in Japan.
• For Georgia Pacific – Design and deployment of their North American and Mexican data
network.
Southnet TeleComm Services (Smyrna, Georgia) March 1999 – October 2000
Lead Network Engineer
• Instrumental in the deployment of world’s largest carrier class Voice over IP and ISP network.
• Designed and implemented ATM backbone infrastructure for nationwide network.
• Configured, installed, and maintained Wide Area Network using OSPF and BGP on
Lucent/Cascade (BSTDX9000) ATM switches and Cisco routers.
• Established and strengthened relationships with switch vendors within Voice over IP industry.
• Increased total network quality, efficiency, and traffic on Voice over IP Network by 65 percent.
• Developed and adhered to budget for Network Solutions group as well as managed Network
Analysts in Solutions group.
• Managed the relationships and expectations of both clients and vendors.
• Demonstrated comprehensive skills in gateway, gatekeeper, and third party billing solution in
Voice over IP network.
• Configured MAX TNT’s for compatibility with 5ESS, DMS, and EWSD telephony switches.
Bellsouth.net (Atlanta, Georgia) March 1997 – March 1999
Network Engineer
• Exercised comprehensive skills in designing and troubleshooting frame relay, ATM, and SONET
(OC3 - OC48) in a Wide Area Network.
• Troubleshot and configured Cisco Router 2500-7500 series.
• Installed and maintained Catalyst switches (1900, 2900, and 5500).
• Monitored all network devices, which included Backbone routers (BGP4), LAN switches, all
web, email, and enterprise servers, and all customer premise equipment using HP Openview and
NetCool.
• Worked in the Network Operation Center providing support for all Bellsouth.net (regional ISP)
public/private IP networks ensuring reliable connectivity to the Internet.
• Responsible for applying software tools, diagnostics, and systems to analyze, troubleshoot, and
quickly resolve complex network anomalies and equipment failures.
Interserv/Bellsouth.net (Tucker, Georgia) February 1996 – March 1997
Supervisor/Technical Support Specialist
• Responsible for assisting users with computer operations and remote connectivity problems.
• Insured that customers had the proper software and hardware.
• Supervised in the configuration of dial-up/IP networking, email, and security for Bellsouth.net
users.
• Managed escalations for my team of customer service representatives.
• Resolved software load and remote server load issues for clients.
MILITARY
U.S. Army (Ft. Stewart, Georgia) April 1991 – April 1996
Squad Leader/Communications Specialist
• Served as an experienced manager with duties ranging from engineering, project managing,
deployment, and installation of advanced communications equipment.
• Dedicated leader during operation “Intrinsic Action” with responsibilities to provide all data
communications and logistical information for the task force.
• Displayed superior strategic and technical skills during the implementation of a 25 million dollar
Global Positioning by Satellite project in Kuwait during post Gulf War efforts.
• Supervised a ten man squad in the installation and inspection of wireless radio equipment and
GPS devices on military vehicles.
• Provided satellite communications between Brigade and Battalion by deploying remote uplink
stations in strategic locations.
EDUCATION
Bachelor of Science in Electronic Engineering Technology February 1999
Devry Institute of Technology, Atlanta, Georgia
CERTIFICATIONS AND TRAINING
CCNA (Cisco Certified Network Associate)
CVoice / CIPT
Cisco Advanced Unified Communications
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