Customer Service Executive Assistant
Resume:
Mary M. Constable
Waukegan, IL 60087
*************@*****.***
Summary of Qualifications
Recent graduate of Phlebotomy with up-to-date skills and qualifications; keen interest in
enhancing knowledge and experiences within a fast paced medical facility. Outstanding
communication skills; compassionate and approachable patient care with an emphasis on
delivering exceptional customer service.
Training/Certification
College of Lake County Grayslake, IL
Phlebotomy Certification 2012
James A. Lovell Federal Health Care Center North Chicago, IL
Internship 2012
• Completed 200+ hours of training with phlebotomy.
• Performed 50 – 100 aseptic venipuncture and skin puncture procedures to obtain venous
and capillary blood sample for analysis.
• Delivered blood samples to various departments for analysis.
• Operated carefully following all safety procedures and guidelines during any specimen
collections on-site.
• Positively identified patient using two patient identifiers; followed doctor’s orders regarding
procedure to be performed.
Work Experience
Robert Half International Gurnee, IL
Executive Assistant 2008 to 2010
• Processed 5-6 expense reports daily for various managers, prepared travel arrangements
and appointments, updated excel spreadsheets to reflect most recent financial disclosures
along with arranging meetings upon request.
• Performed calculations regarding asset division percentages, prepared documentation for
court trials and mailed out invoices in a timely fashion.
• Sorted and distributed incoming faxes and facilitated attention to any time sensitive
materials.
• Maintained confidentiality of sensitive documents while conducting filing and data entry
updates.
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