Project Manager Customer Service
Resume:
Richard Salit, PMP, CSM
***** *********** **., ********, ** 33076
*******.*****@*****.***
Professional Profile
A software professional with extensive experience as a developer with an excellent understanding of the end-to-end
software development cycle, well versed in agile methods, waterfall, objected oriented designs, database, systems
integration and web based technologies.
Technical Skills
• C#, MVC, MS Project, Visio, VS Team Foundation, ASP.NET 1.1 – 4.5.1, JavaScript, Linq, HTML5, CSS3,
SharePoint, XML / XSL, MS Office, Ajax, Crystal Reports, UML, SQL Server SQL 2000-2012, SQL Reporting
Services
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Software Development Experience
9/12 - present Reputation 3 Sixty – Senior Web Developer
Developer and Project Manager for a startup consulting company focused on Reputation Marketing
developing web and software applications. Some of the projects included:
• A web site promoting Reputation Marketing, designed to sell services as well as provide a template
design for customer site creation.
• Develop strategy for integrating reputation marketing with organic SEO.
• Developed web sites using C#, MVC, HTML5, CSS, JavaScript, jQuery and SQL Database
2/10 – 8/12 School of Rock – Owner / General Manager
Purchased an ownership stake in School of Rock franchise music school and as General Manager:
• Implemented a cloud based ERP accounting system (Netsuite), as well as CRM Salesforce based
scheduling and contact management systems. Planned roll out and trained staff. Developed custom
reporting for sales and financial analysis.
• Managed external web sites using Drupal and promoted sites using various SEO tools.
1/9-1/10 Application Resources, LLC
Project Manager and developer for a consulting company developing web and software applications.
Some of the projects included:
• An artist’s web site for selling repurposed copies of artwork for commercial use,
• A career coaching web site offering an event calendar and content management capabilities,
• A home owner’s association community site using an XML database.
1/07 – 1/08 ABB:CON-CISE – Application Development Manager
Department and Project Manager for all company software and web sites.
• Served as team lead in the redesigned of the company‘s Business to Consumer web site enabling
patient ordering from eye care professional’s (ECP) sites using custom designed templates.
Increased business 50% in first 3 months.
• Led the effort to re-architect a Business to Business web site to provide a means for ECPs and retail
chains to order contact lenses through the company’s distribution channel. System was successfully
deployed to B2B customers and increased sales by 40% in the first 4 months.
• Managed system changes and reporting modifications for a Progress based distribution and
accounting system.
• Using agile methodologies s with Microsoft's Team Foundation Server and a development
environment of C#, ASP.NET 2.0, SQL Server 2005
3/03 – 6/06 Transeastern Homes – Director of Application Systems
Departmental / Project Manager responsible for leading a team of developers and analysts in analyzing
software needs, determining appropriate solutions, developing custom software, integrating solutions
with existing applications and coordination of training:
• Developed a multi-tier web based Quality Assurance application for community customer service
representatives implemented on company intranet.
• Created contract generation system for use at community launch events resulting in over $100
Million in sales.
• Responsible for the managing the customization and implementation of a customer relationship
management system designed for the homebuilder industry.
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• Managed the development of a Crystal Reports based financial reporting suite for senior
management.
• Defined an agile based SDLC process for developing software applications within the company.
2/02 – 3/03 Self-Contractor
Managed database development projects including: integration with QuickBooks to provide financial accounting
reporting, Recruiting application transitioned from Paradox database to SQL Server 200.
10/00 – 12/01 Allin Corp. – Solution Manager
Project Manager for all software development for the Allin Interactive business unit working with
browser based, e-commerce capable, database applications using Microsoft technologies (e.g. ASP,
NT, MTS, MSMQ, VB), JavaScript and DHTML. Responsible for:
• Defined standards and processes for software development.
• Developed a Delphi based system to monitor application performance and throughput.
• Designed and developed interactive TV system for Carnival Corporations cruise lines. Generated
project plans, budgets, and defined change management process.
• Oversaw development of “fast track” application systems for Royal Caribbean for Reservations,
Departures and overall database monitoring.
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• 6/98 – 10/00 Citibank – Requirements Manager
• Requirements Manager in an enterprise project involved in the global re-engineering of Citibank's
commercial banking software into an Internet product family. Citibank was a CMM level 3 shop.
• Managed all infrastructure requirement projects including security, auditing, workflow, scheduling
and UI Style.
• Selected and oversaw customization and deployment of requirements management software
package, DOORS.
• Chosen to participate in interdepartmental team to improve software development life cycle
•
1992 – 1998 Application Resources, Inc. (ARI) - President / Project Manager / Product Owner / Developer
For my own company, responsible for business development, defined requirements for external client projects
and was team lead.
• Successfully completed projects for various organizations including: Union Carbide, Fraser
Paper, Community Care Applications, Lack & Daily, Washington Business Group on Health,
Family and Children’s Service Reform Initiative (Maryland), The O’Connell Group and many
others.
• Developed a software application, Care Manager, targeted at case managers of children with
serious emotional disturbances. Defined requirements with industry experts and client
stakeholders, prioritized rollout of features, team lead for developers and testers, trained end
users. Successfully implemented sites in Wisconsin, NY, Ohio, Illinois and Michigan.
5/86 7/92 RSVP Associates, Inc. (RSVP) – Software Developer
Education
8/77 5/79 M.S.I.E. University of Wisconsin Madison
8/75 5/77 BS Psychology University of Wisconsin – Madison
6/02 – 8/02 Java course – FAU
10/12 Certified Scrum Master Course ScrumAlliance
11/12 PMP Exam Prep Course – SoftKey, Inc.
Certifications
12/02 Sun Certified Java 1.4 Programmer
12/12 Project Management Professional (PMP)
10/12 ScrumMaster Certification (CSM)
Publications
5/1/03 Published article in IEEE Software Magazine entitled “Requirements are Corporate Assets”
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