Customer Service Manager

J ack M. Bar ra

*** **** **** *****: ***-***-

**23

Oceanside, NY 11572 E-mail:

j ********@***.***

Professional P rofile

H ighly talented waiter with over 20 years of food and beverage experience in fine dining

Restaurant, with excellent customer service skills.

• Proven ability to create a stellar dining experience that meets and exceeds

customer expectations.

• Always making a constant effort to become familiar with returning customers.

• Friendly, punctual, enthusiastic and posse a strong work ethic.

• Extremely sharp memory in remembering repeat customers needs.

• Knowledge of menu i tems, in order to explain how each dish is prepared to customer.

• Great people management skill with the ability to t rain and develop others.

• French and table side cooking experience.

Computer Skills

M icrosoft Word, Excel and PowerPoint and all restaurant POS systems

Professional Experience

Serata Ristorante – Long Beach, NY 2011

- 2014

Waiter / Manager – Italian Family Style Restaurant

• Increased check average due to up-selling, being friendly and giving prompt service.

• Assisted customers in menu decisions.

• Had a very high successful customer approval rating.

• Assisted Manager in closing restaurant.

• Assisted Manager in preparing work schedules.

• Provided friendly customer service to new and current customers.

• Maintained cleanliness in dining area.

• Directed the in-house and off premise catering.

• Managed total restaurant operations on owners day off.

L a Parma I I I Ristorante – Oceanside, NY

2007- 2011

Waiter – I tal ian Family Style Restaurant

• Processing guest orders to ensure that all i tems are prepared properly and on a

t imely basis.

• Explain daily specials and menu i tems.

• Handle all catering parties, explaining restaurant packages.

• Took orders, French-style service, prepared salads, pastas and desserts table side.

Tesoro Ristorante – Westbury, NY 1995 - 2007

Waiter – Northern Italian Restaurant

• Described menu i tems / daily specials, handled cash and bartended as needed.

Contact this candidate