Customer Service Sales

[pic]Victoria Chavez

Cell: 505-***-****; *************@*****.***

Executive Profile: High-performing sales director with an outstanding track

record in business development, production and retention. Significant

experience with negotiating, cold-calling, meeting deadlines, as well as

highly-developed presentation skills.

Skill Highlights

. 8 years of experience in Operation Management/Director within the

digital advertising/marketing and emergency services field

. 6 years expertise in territorial sales within the Albuquerque metro

area

. Google AdWords Certified

. Solid foundation in SEO/SEM digital marketing including social media

and email marketing

. Outstanding communication and negotiation skills

. Enthusiastic, dedicated and able to cope under stress with deadlines.

. Contract Negotiations; including marketing strategies for small

businesses

Education

University of New Mexico; Albuquerque, New Mexico. Central New Community

College; Albuquerque, New Mexico. EMT/Paramedic License 1995 Scott &

White Hospital; Temple, Texas. Received Life, Property & Casualty License

09/2011; Allstate Sales Producer University Phoenix, AZ, 2011.

Employment

Helix House: Director. 09.2013 to present. Develop new strategies,

tactics and plans for future growth of company's accounts. Manage day to

day operations of SEO agency. Design digital solutions for small, medium

and corporate businesses in the New Mexico territory. Hire, train, manage,

and coach independent contractors. Maintain, manage and develop house

accounts. Responsible for

Dex One: Marketing Sales Consultant. 08/2012-06/2013. Collaborated with

business owners to identify their online (SEO/SEM, digital banner

advertising, email marketing and social media) and print marketing programs

to reach their target market, and make their business more successful

throughout the New Mexico territory. Respond to all customer service

issues including collections, payment arrangements, etc.

Owner/Dealer; SuddenValues.com. 07/2008-03/2012. An internet marketing

company that specialized in: email marketing (including blasting: deals,

birthday and anniversary campaigns), social media and search engine

optimization for local merchants in the Albuquerque, New Mexico area. Cold-

calling, lead generation. Database management (collected and entered

database profiles) for each and every business. Graphic designer for

merchants' email campaigns. Editor for articles and blog postings. Hired,

trained and managed independent contractors. Responsible for all A/R

accounts including billing and collections.

Morphology Technician; Office of the Medical Investigator Albuquerque, NM.

7/2007-3/2008. Performed the evisceration of cadavers and carcass organs.

Responsible for: toxicology specimens, x-ray and photography of cadaver

assaults and injuries. Responsible for: the collection, inventory and

preservation of valuables. I was the first tech to arrive every morning to

open autopsy and perform necessary duties prior to pathologist(s)

presentation. I performed this job while I was attending UNM full-time; I

left this job due to my husband's illness (now fully recovered), requiring

my full-time care.

Medical Technician; Presbyterian Health Care Services Rio Rancho, NM.

8/2001-7/2004. Assisted doctor's in a fast-paced family practice medical

facility. Responsible for: triage, v/s, EKG's, blood draws and drug/IV

medication. I assisted with minor surgeries and various procedures

including: colposcopies and colonoscopies. I left this wonderful job to

attend UNM full-time.

Operations Manager/Coordinator/SeniorParamedic; Medplex Ambulance Inc. San

Antonio Texas. 6/1997-10/2000. The first hired of this start-up emergency

medical services ambulance system. I wrote the policy and procedure

manuals in accordance with the Department of Transportation. Responsible

for: hiring the medical, dispatch staff and licensing the ALS units and

dispatch, respectively. Responsible for presenting and gaining contracts

for our services to various: nursing facilities, rehabilitation centers,

sporting events and small towns requiring EMS services. I departed this job

to live in Albuquerque, NM.

Senior Paramedic; Raytheon Services & Kalama Services Johnston Atoll

Island. 9/1995-9/1996. Q23 clearance from the Dept. of Defense. Johnston

Atoll Chemical Agent Disposal System (JACADS) is a remote south pacific

chemical munitions facility (1.04 square miles, 750 nautical miles west of

Hawaii), directed by the Department of Defense. I was responsible for: for

the emergency medical services for the 1200 military and civilian

personnel, as well as the necessary aero medical transportation of said

patient's between islands when they required further care at Hickam AFB. I

monitored v/s while personnel performed the incineration of mortars, bombs,

missiles and other explosive material containing the nerve agents: VX,

sarin, and mustard gas.

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