Customer Service Medical
Resume:
Luciana Antoinette Smith
**** **** ********* **. *** F loor, Baltimore, MD 21231 443-***-****
L ************@*****.***
EDUCATION
Bachelors in Science, Marketing, Morgan State University 2006
Masters in Science, Counseling, Bowie State University (2014 anticipated)
PROFESSIONAL EXPERIENCE
Rose International Staffing Agency
Maryland Physicians Care
Customer Service Representative for Medicaid
Linthicum, MD September 2012 – present
Inbound Member Service/Customer Care Rep assisting low to no income recipients on state medical aid
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obtain medical assistance and provide any additional information needed for medical treatment.
Directed members to organizations that can assist with Transportation and Mental Health Providers that were
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not a covered benefit with Maryland Physicians Care.
Assisted members with locating a Primary Care Physician and Specialist that are in network with Maryland
•
Physicians Care
Answered all questions regarding the different Medical Assistance Programs offered by the State of
•
Maryland and ways that potential customers can apply for aid.
Crawford Mental Health Consultants Clinical Intervention Counselor
Cheverly, MD April 2009 – June 2012
Develop and administer therapeutic mentoring and counseling services to youth ages 12 21 with emotional,
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behavioral and psychiatric disorders.
Create personalized programs for clients with emotional and psychiatric disorders
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Organized sessions to each client’s unique family dynamic (i.e. group home, foster home, or family
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reunification).
Coordinate programs to help clients manage anger, social, educational and other interpersonal skills.
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Provided crisis intervention for clients to increase their ability to cope with the issues in their day to day
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lives.
Anne Arundel Community College /Maryland Correctional Institute for Women
Contracted Instructor Correctional Education
Jessup, MD January 2009 – October 2009
• Serves as adjunct Substitute for the Academic Department of Correctional Education.
• Administer all academic placement and advancement exams and pre test for students
• Conduct and manage computer based math tutorial program within the computer lab.
• Providing1:1 academic support to students ranging from special needs to GED students.
• Create strategic and interactive lessons in Math, Reading, and Language skills.
Certified Learning Center Youth Therapeutic Instructor
Silver Springs, MD March 2006 – December 2009
Provide in Home Schooling Services for special needs and therapeutic students in the state fostercare
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system.
Develop student lesson plans
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Create and manage monthly educational logs and reports for each individual client
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Administer TABE testing and prepare students for standardized high school equivalency exams.
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Luciana Antoinette Smith
Resume Continued.
Walden University Graduation Coordinator/Degree Auditor
Baltimore, MD September 2007 – June 2008
Responsible for the facilitation of all student degree audits, academic dismissal and academic warnings
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Assist students with graduation status and changing academic programs.
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Manage all administrative functions to validate and confer Walden graduates
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Verizon Wireless National Accounts Coordinator
Laurel, MD August 2006 – September 2007
Serviced high volume corporate accounts with needs pertaining to wireless communications
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Coordinated customer service support for high volume corporate accounts
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Resolved customer issues while appropriately balancing business needs
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Morgan State University Jumpstart Tutor/Student Assistant/Database Administrator
Baltimore, MD March 2002 – May 2006
• Serviced low income need based children with academic literacy tools to help prepare them for
kindergarten
• Coordinated youth enrollment plans for students; assisted in class scheduling for need base students
Assisted with creating a work in progress Strategic Plan for Enrollment Management Services
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