Customer Service Representative
Resume:
Della Distefano
Hackensack, NJ 07601
Objective: To further my career using my experience and knowledge to provide excellent service
support and being the “eyes” and “ears” to the client and account managers.
Essential Skills:
Honesty, respect and consideration to others.
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Excellent communication and listening skills in coordinating task within various internal
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and external departments.
Essential organizational skills to reach required deadline.
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Able to work under pressure independently and within a team.
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Technical Skills:
SAP
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Microsoft Word
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Microsoft Excel
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Power Point
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Lotus Notes
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Outlook
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Experience:
Symrise Flavor Division
03/2007 - 09/2013:
Teterboro, NJ
Senior Customer Service Representative
Unilever
05/2006 – 11/2006
Englewood Cliffs, NJ
Consumer Service Representative
Mastertaste (Manheimer)
01/2004 – 03/2006
Teterboro, NJ
Customer Service Representative
Takasago
06/1997 – 01/2004
Rockleigh, NJ
Customer Service Representative
Responsibilities:
Ensure critical deadlines are met with daily monitoring of open order reports and following
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any issues through supply chain (Purchasing, Production, QC and Logistics) to
promote on time orders and customer satisfaction.
Primary contact in researching account issues including pricing, material availability, lead
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time, floor stock, forecasting and complaints. Communicating with account managers on
any escalating account issues and negotiating a mutual agreement.
Obtaining and distributing documentation within timely manner including order
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confirmations, certificate of analysis, certificate of origins, invoices, free sale/health
certificate.
Maintaining customer requirements through SAP master data.
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Supporting management on implementing new policies, creating and maintaining various
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reports (new business alerts, on time deliveries, YTD sales, floor stock inventory, SCM reliability, first
time production, trial orders, minimum order)
Reporting and documenting quality or service issues to management on key accounts
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and working with appropriate internal departments for resolution.
Assisting to determine forecast based on customer input and sales history and inputting
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results to SAP.
Establishing selling pricing based on raw material and production cost. Updating SAP
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pricing and notifications as required.
References available upon request.
Contact this candidate