Customer Service Supervisor

JEANNIE SPINNATI

H illiard, O hio H: * ** -*** -*908 ********@*****.***

S ummary

Legal Assistant/Paralegal with over 9 years in legal environment. Skillfully blends a diverse background in law with real -life

experience to make rational and sound judgments and maintain high productivity. Effective at taking on large and small tasks

with little guidance or outside help. Successfully applies excellent time management skills and expert knowledge of legal

procedures.

H ighlights

Highly organized Advanced MS Office Suite knowledge

Exceptional communication skills Drafting legal documents

Decisive Billing specialist

Ethical Business correspondence

E xperience

Legal Assistant II/Lead Legal Assistant 05/2010 to 12/2013

W eltman, Weinberg and Reis C olumbus, O H

Responsible for communicating with offshore and onshore teams regarding file set up and answering questions

regarding file set up.

Reviewed Notes, Mortgages, Title Reports and all loan documents to answer various questions regarding title issues

and what type of title was needed.

Reviewed loan documents to determine borrower and address information as well as other various information needed

to proceed with setting up the files.

Responsible for working in ecommerce sites, Lenstar, Vendorscape and LPS as well as AMN covering the States of

Ohio, Kentucky, Indiana, Illinois, Pennsylvania, Michigan and Florida.

Responsible for providing communication between clients and production staff and attorneys and keeping files on

ecommerce sites up to date.

Responsible for email boxes where production staff sent updates for clients to be posted in ecommerce sites.

Responsible for providing fees and costs quotes for Ohio, Kentucky, Indiana, Illinois, Michigan and Florida fies to

clients.

Responsible for requesting figures, providing recoverable fees and costs, reviewing figures and preparing and

sending payoff and reinstatement letters to borrowers for all of the states listed above.

Responsible for answering phones and providing information to borrowers and clients regarding foreclosure cases.

As a lead, I was responsible for a team of 6 people. I monitored activities and production work, trained and assisted

with workloads, provided assistance with escalated matters and any problems or disciplinary action.

Responsible for interviewing and hiring new staff as well as training them in the above systems and states.

Responsible for obtaining sales list, requesting checks and attending Sheriff's Sales of Real Estate and bidding on

properties for clients.

Legal Secretary/Receptionist/Paralegal 09/2008 to 04/2010

Luftman, Heck and Associates C olumbus, O H

Legal Secretary to three attorneys in multiple areas of law including Debtor Defense, Personal Injury, Estate Planning,

Bankruptcy and Foreclosure Defense as well as other areas of Civil Litigation.

Responsible for maintaining and updating attorney calendars, scheduling hearing dates, and maintaining both

electronic and hard files for the attorneys.

Responsible for preparing and filing complaints, motions, notices, discovery and other various legal documents.

Responsible for preparing and sending correspondence on behalf of the attorneys.

Responsible for opening, sorting and documenting incoming mail and p utting dates on calendars.

Responsible for answering phones, greeting clients, taking payments, and other general receptionist duties.

Responsible for contacting and following up with clients, courts and other attorneys on behalf of the attorneys.

Responsible for contacting and collecting data from hospitals, law enforcement, doctor's offices and others involved in

personal injury cases and putting data into charts and tables for personal injury cases.

Court Runner/Docket Clerk/Paralegal 10/2004 to 02/2008

Javitch, Bl ock and Rathbone, LLP C olumbus, O H

Responsible for filing Motions and other paperwork with the Clerk's Office.

Responsible for pulling files and taking documents to the Judges for signing.

Responsible for tracking all cases filed in Franklin County by our firm and making sure they are progressing properly.

Entered in computer system and scanned all documents filed with the Court.

Tracked Service and Judgments for all cases in Fra nklin County using the Clerk's website accessing Court View as

well as physically following the case at the Courthouse.

Responsible for creating legal documents, such as motions, notices, discovery, letters. Updating and maintaining

attorney calendars for hearings and deadlines.

Responsible for all pre-suit eviction and majority of post-suit eviction work. Prepped all documents, filed all cases,

updated case information, hearing information, dismissals, ect.

Team Leader 05/2001 to 10/2004

F irst Contact C olumbus, O H

Responsible for taking supervisor calls and supervising inbound and outbound first party collections for Capital One.

Set up payments and arrangements for current customers as a collector.

Third party collections for Sprint PCS.

Inbound customer service for Verizon Wireless.

Department Trainer/Team Leader 06/1996 to 01/2001

Amcast Automotive W apakoneta, O H

Supervised 30 to 50 employees.

Trained employees in manufacturing and casting departments.

Conducted x-ray training classes for new and current employees, including teaching and coordinating all classes,

providing all training materials, and making all test and study materia ls.

Generated test and materials for presentation from computer systems, including overheads, charts, graphs, study

materials and test information.

Managed department production schedules and was responsible for finding improvement opportunities to increase

production.

Approved time and attendance for all employees. Tracked attendance and approved vacation and time off request.

Tracked production results for x-ray department on a daily basis.

Provided department supervisors with pr oduction results and presented results and solutions at daily supervisor

meetings.

Prior to promotion to team lead: worked as cast production operator, x-ray operator, machining production operator,

forklift operator, heat treat operator, and shipping and receiving associate.

Education

Associates in Applied Business Degree : Paralegal March 2006

The Academy of Court Reporting Columbus, O H

R eferences

Amanda Bowen, Supervisor

W eltman, Weinberg and Reis

Phone: 614-***-****

(former supervisor)

Michelle Pierro, Attorney

Luftman, Heck and Associates

Phone: 724-***-****

(former supervisor)

M ark Demian, Managing Partner

Javitch, Block and Rathbone, LLP.

Phone: 614-***-****, Ext. 12

(former Supervisor)

Contact this candidate