Customer Service High School
Resume:
Melissa Koviak
Elyria, OH 44035
440-***-**** **********@*****.***
Qualifications
Comp Tia A+ certified
Comp Tia N+ certified
Comp Tia Securities+ certified
Microsoft Word
Microsoft PowerPoint
Microsoft Excel
Windows Server 2008
Experienced with Windows Vista
Experienced with Windows XP
Experienced with Windows 7
Experienced with Windows 8
Experienced with Log Me In
Excellent soft skills
Excellent at multitasking
Positive attitude, motivated, and organized
Excellent customer service skills
Education/Certification
2013-present DeVry University Seven Hills, OH
Bachelor in Networking Communications and Management
2011-2013 Ohio Business College Sheffield Village, OH
Associate in Information Technology Computer Support
1995-1999 Lorain County Community College Elyria, OH
EMT Certification Medical classes
1991-1994 Elyria High School Elyria, OH
Ohio GED
Experience
10/2013-present Northwestern Healthcare Berea, OH
STNA
Responsibilities include: providing customer service, assisting residents with activities of
daily living, training new hires, providing comfort measures, documenting with computers, and
assisting nurses with procedures.
05/2013-10/2013 Teletech Amherst, OH
Technical Support Representative
Responsibilities include: customer service, phone etiquette, using multiple software programs
on two monitor screens, documenting with computers, remotely connecting to clients’
computers, running a diagnostic scan while troubleshooting, and multitasking while providing a
great experience for our clients.
03/1998-05/2013 Northwestern Healthcare Berea, OH
STNA
Responsibilities include: providing customer service, assisting residents with activities of
daily living, training new hires, providing comfort measures, documenting with computers, and
assisting nurses with procedures.
References Furnished Upon Request
Contact this candidate