IT Project Manager
Resume:
RAUL JOHNSON
**** ***** ****, ******, ******** **079
***************@*******.***
IT PROGRAM/PROJECT MANAGER
Remarkably astute, dynamic, and seasoned professional with extensive experience in program and operations management under large corporate IT settings; complemented with a track record of performing beyond established goals and expectations. Recognized for integrity, unrivaled work ethic, and organizational skills to effectively manage priorities and projects under challenging and fast-paced environments. Analytical problem-solver, able to maintain a calm demeanor and provide strategic solutions to complex situations. Enthusiastic team player, adept at managing group dynamics, as well as in leading and motivating high-caliber teams of professionals toward the successful attainment of goals. Articulate communicator with a naturally personable attitude to quickly establish positive work relationships with professionals of all levels. Possess Active Top Secret Clearance.
PROFESSIONAL EXPERIENCE
CHEROKEE INFORMATION SERVICES, INC. - ALEXANDRIA, VA (1996–2013)
Deputy Director of Information Technologies Jan 2011–Aug 2013
Rendered expert oversight to all IT projects, including collaboration with Cherokee Project Control teams to ascertain that the project operations perform within the established time, budget, and performance constraints. Updated upper management on all situations relevant to contract performance, while also functioning as key resource between Cherokee and the contract client for all project-related issues.
KEY HIGHLIGHTS:
- Exhibited keen expertise in formulating and managing the deployment of a versatile, resilient, and optimized IT enterprise architecture for the new Cherokee headquarters facility; which involved the following:
- Introduction of new hardware and Microsoft cluster technologies for database, exchange, and firewall tiers
- Restructuring of Cherokee desktop hardware/software baselines, thus improving customer-facing services
- Collaborated with the Cherokee chief technologies officer (CTO) to implement the Cherokee Configuration Change Board (CCB) and provide a clearer picture for existing and upcoming IT-related projects; as well as to ensure all implementations were in line with senior management guidance
- Pioneered the development of a customer service enhancement program for the Cherokee Enterprise, including an innovative graphical user interface (GUI) for a helpdesk ticketing system, frequently-asked-questions database, optimized email spam prevention system, improved Wi-Fi, and an automated password reset system
- Demonstrated technical proficiency in formulating a Cherokee IT Services plan to develop a set of core IT services available for customers within a CMMI Level 2/3 framework
Subject Matter Expert Oct 2008–Jan 2011
Delivered technical expertise to all system technical concepts relevant to the operations of the Global Freight Management (GFM) production system. Functioned as primary resource between GFM government and contractor teams and Cherokee Systems Administration teams to facilitate server policy changes, security assessments, requirements definition, and hardware and software configuration changes. Worked with the Information System Security Officer (ISSO) and various security teams to respond and resolve security certification issues of the GFM system.
KEY HIGHLIGHTS:
- Established and tested automated system failover methodologies for the GFM systems
- Presided over the restructuring of the GFM Enterprise to incorporate failover technologies
Project Manager Sep 2003–Sep 2008
Performed as the primary point of contact on contract and service issues between senior management and the client. Closely observed key performance indicators (KPIs) to ensure that contract performance met the established expectations. Teamed up with various Global Freight Management Division/Military Surface Deployment and Distribution Command (GFM/SDDC) contractor teams to keep abreast of existing project initiatives in accordance with GFM Strategic Information Technology Plan.
KEY HIGHLIGHTS:
- Initiated the development of the GFM Infrastructure Review Team (GFM IRT) tasked to manage system support processes and formulate performance enhancement initiatives; as well as to define system requirements, develop and test software, manage system quality, and maintain hardware and software
- Successfully incorporated a remote system administration system to the GRM Enterprise to speed up response time during system emergencies and maintenance
- Headed the operation and implementation of a more compact and versatile hardware architecture for the GFM production system, which had been utilized to support the SDDC relocation operation from Alexandria, Virginia; to Scott Air Force Base, thus reducing system footprint by half
- Directed the management, administration, and operations of the Cherokee Information Technology support contract with GFM and SDDC
EARLIER POSITION HELD:
Project Manager Aug 1996–Sep 2003
EARLIER CAREER
MOBILE TELECOMMUNICATIONS (MTEL), INC. - WASHINGTON, DC
Senior Systems Administrator
COMPUTER SCIENCES CORPORATION - TYSON’S CORNER, VA
UNIX System Administrator
UNITED STATES AIR FORCE - PENTAGON - WASHINGTON, DC
Communications Officer
EDUCATION AND CREDENTIALS
Bachelor of Science in Computer Science Auburn University - Auburn, AL
Bachelor of Science in Civil Engineering Auburn University - Auburn, AL
Project Management Professional Certification, In Progress
Defense Information Systems Agency (DISA) Level 1 System Administrator Certification
DISA Level 2 UNIX System Administrator Certification
JDISS Certified Systems Administrator
CompTIA Security+ Certified (DoD 8570 IAT Level II Certified)
TECHNICAL ACUMEN
OPERATING SYSTEM Microsoft Windows (XP, Vista, 2008 Server) - AT&T UNIX System 5, Release 4 - SCO UNIX - Microsoft Exchange - SUN Solaris 2.3, 2.4, 2.5.1, 2.6, 8.0, 9.0
SOFTWARE Microsoft Office Suite (97, 2000, 2010) - Microsoft Project - JDISS 2.0, 2.01.1, 2.01.2, 3.3.1 (NT4.0)
Applix Office Suite 4.41 - Microsoft Outlook - I-Planet Netscape Certificate Management System
Shoretel VOIP phone system
HARDWARE SUN Enterprise 4800/6000 - SUN Sparc Platforms - DELL PowerEdge Servers - DELL/HP Laptops
APC UPS Devices - Encryption Devices (KG-194, KIV-7, TACLANE) - SonicWall/Cisco Routers and Firewalls
AWARDS AND HONORS
JPRA Outstanding Contribution Award – 1999, 2000, and 2002
Cherokee Outstanding Achievement Award – 1998
Cherokee 10-year and 15-year IT Achievement Award
PROFESSIONAL AFFILIATION
Armed Forces Communications and Electronics Association (AFCEA)
Contact this candidate