Customer Service Electrical Engineer
Resume:
Matthew Shawn Koons
**********@*****.*** • **** Union Square Blvd., Palm Beach Gardens, FL 33410
Key Skills
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10+ years of management experience 20+ years of customer service experience
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Self-motivated with ability to take initiative, and use Outstanding organizational, communication and
sound decision-making judgment analytical skills
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Flexible team player, and team leader Extensive software and hardware experience
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Solid computer skills Office, Outlook, Powerpoint, Hold a Class B CDL
•
Excel and Citrix Hold a Aviation Technician License
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Maintain excellent driver and workplace safety Hold a Passport
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Computer Forensic Certified Experience with schematics
Experience
Advanced Disposal
West Palm Beach, FL
Operations Manager 2013 - Current
• Manage team of drivers to include company routes, line haul, and daily safety meetings
• Maintain and exceed production goals by way of coaching, positive reinforcement and ongoing
training
• Oversee dispatch board system
• Coordinate routing, verification of loads, authorize payroll, daily reports
• Ensure excellent customer service with scheduling of pick-ups
• Weekly audits of all direct report paperwork
Republic Services Felton, DE
Lead Swing Driver 2009 – 2013
• Responsible for all routes and operating all vehicles
Pats Aircraft, Inc.
Georgetown, DE
Electronics/Software/Electrical Engineer 2007-2009
• Managed P & L for a multi-million dollar location
• Managed large team, including inside and external teams
• Coordinated troubleshooting with teams off site utilizing test bench
• Provided excellent customer service, both in-office and out in the field
• Maintained and coordinated workers to everyday tasks
• Used software languages Linux and C++
• Assembly of PLC’s and wire harnesses from schematics
Waste Management Georgetown, DE
Lead Driver 2004 -2007
• Responsible for all routes and operating all vehicles
Starport, Inc. Sanford, FL
Shift Manager Maintenance and NDT 2002 - 2004
• Managed a large team of mechanics to work on aircraft as needed
• Aircraft include Gulfstream, Challengers, Falcons, Hawkers and many more
• Inspections included A, B, C, D checks
• Managed a team in the NDT field
• NDT consisted of Radiography, Eddy Current, Ultrasound, Magnetic Particle and Liquid Penetrant
Comair, Inc. Sanford, FL
Shift Manager 2000 – 2002
• Managed a large team of mechanics to work on aircraft as needed
• Aircraft include 152, 172, 172RG, Seminole, Seneca, Arrow
Education
Wilmington University Dover, DE Bachelor of Science
Computer Network Security
Delaware Technical Community College Dover, DE Electronics Engineering
Spartan School of Aeronautics Tulsa, OK Aviation Technician License
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