Customer Service Medical Billing

BRANDON GRANT

**** **** **** *****, ***, UT ***** Home: 801-***-**** Cell: 801-***-**** *************@*****.***

Professional Summary

Certified Medical Billing and Coding Specialist with fifteen years of experience in fast-paced, customer focused services. Familiar with medical coding, billing, and collections. Skills and Accomplishments

● ICD-10

● ICD-9

● AAPC Certified

● Adept multi-tasker

● CPR Certified Certifications

Work History

Education

Affiliations

● Excellent problem solver

● Insurance and collections procedures

● Effective communication

Microsoft Office Certified Professional Coder Medical Billing Medical Coding Business Technology CPR

Customer Service Representative, Trainer, Supervisor, 09/2009 to 11/2012 Teleperformance USA – 2261 Grant Ave. Ogden, UT. 84401 Answered complex billing questions and properly resolved issues with creative problem solving and great communication skills. I trained new agents with over a 95% completion rate and earned the highest call center quality percentage for 8 consecutive months.

Customer Service Representative, 01/2007 to 08/2009 American Express – 4315 South 2700 West, Salt Lake City, UT. I was responsible for evaluating and analyzing account information and recommending tailored solutions to customer issues. I received multiple awards for both quality and customer satisfaction by my superiors. I never missed a day of work and was the manager in charge in my managers absence.

Office Coordinator and Head of Financing, 06/2004 to 07/2007 Valley Glass – 26 East 800 South, Salt Lake City, UT. I was responsible for managing a multi-line phone system and providing information regarding all glass and financing needs.I was recognized as the Customer Service Representative of the Year by my peers based on high customer satisfaction, and lowering company cost by 10 percent. My practices of properly tracking and price checking material was integrated into company procedures.

Business Technology, Medical Billing, Medical Coding: Business, Medical, 2014 Davis Applied Technology College - 550 East 300 South, Kaysville, UT

High School Diploma: 2000 Roy High School - Roy, UT

AAPC NTHS

HOSA

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