Customer Service Quality Assurance

Kunwar Katyal

C **, First Floor

Dwarka Vihar,Nazafgarh

New Delhi - 110043

Mob: 880-***-****/926-***-****

Customer Services

Excellent organizational and administration skills, with experience in dealing

with customers and high-level workloads within strict deadlines.

Key Skills and Experience

. Computer literacy . Customer Service . Supervision

. Working within strict . Speed to access the

deadlines information

Computer Skills

Knowing Office Package: Microsoft Word, Microsoft Excel, Open Office, Internet and

Microsoft Outlook Express.

Knowing Operating Systems: Windows XP & Windows 8.

Education

B.A. - New Delhi 2014

Delhi University

- New Delhi 2009

Sr. Sec. School

Faith Academy

Professional Experience

Quality Assurance Manager Fanks

Technologies Pvt Ltd. Oct'12 - Till Date

Basic Role

Inspects forms during manufacture operation by D.O. to determine number faults per

worker and reasons for faults by examiners

Handle team of D.O.P. encourage them and boost up them to cross beyond as per

target given with accuracy

Keep records of all the tests they have carried out and charts and statistics to

analyse their results

Quality checker may be responsible for declaring that a forms filled is correct or

wrong

You must be accurate when checking between space words typed and calculations

Responsibilities

Check at least 150 forms per day and edit all correction by EOD

Share uncorrected data as well as share correct data with Excel of mistakes done

by D.O.

Give support to team so that if they are having query solve them frequently

Sometimes give training session to new candidates about product

Handle office in every way from Data Entry candidates to technical support

MIS Asst (Credit Card Dept.) First Flight

Courier Ltd. Feb'10 - Sept'12

Basic Role

Handle 6 cream customers

Account information

Knowledge of buyers

Knowledge of operation's

Responsibilities

Defining Mis Department and allocate responsibilities.

We used to work at backend office and handle Major Clients and closure issue.

Knowledge from booking till case close meanwhile coordinates with Co-Loader to do

urgently.

Handle major client's data and update them every day.

Ability to understand and anticipate clients existing & future needs in depth &

communicate this within team & own organisation

Personal Details

Hobbies : Driving & Swimming

Father's Name : Lt. Raju Katyal

D.O.B : 12 Dec 1990

Marital Status : Unmarried

Nationality : Indian

Language Known : Hindi, English, Punjabi

Kuwar Katyal Date:

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