Customer Service Administrative Assistant

Novia Dykes MOA, NCICS

***** ** ** *****

Miami, Florida 33169

Phone: 786-***-****

Email address: **********@*********.***

Ability Summary: Responsible and dedicated professional with a desire to

exceed goals and expectations; knowledgeable of all office functions with a

solid background in the healthcare field; excels in multi-tasking in a fast

pace environment; completing projects in the time constraints and adhering

to company policies. Superior telephone, customer service, computer and

interpersonal communicating skills

Skills: Computer

Administrative Medical

Microsoft Word Administrative Assistant Medical Administrative

Microsoft Excel Word-Processing Medical Billing/Coding

Microsoft PowerPoint Switchboard Operator Medical Insurance

Microsoft Access Operate Office Machines Certified Nursing Asst

Microsoft Outlook File/Record Maintenance CPR/First Aid/OSHA

QuickBooks Data Entry/typing Medical Terminology

Work Experience:

Memorial Hospital West 2013-present

Pembroke Pines, FL

Unit Secretary/Medical Administrative Assistant

. Operate switchboard and transfer calls to nurses and patients rooms

. Scan prescription orders to pharmacy and enter orders in computer

. Create patient's charts and label them with name and ID number

Aventura Hospital and Medical Center 2013-present

Miami, FL

Administrator/Human Resources Assistant

. Register staff for classes and verify continuing education for medical

staff

. Prepare new hire packages, and file confidential documents on

employees files

. Generate bulk mail to all employees

HomeServe USA Insurance Co. 2010-2012

Miami, FL

Administrative Assistant/Customer Service

. Prepare reports, memos, letters, using Microsoft word and Excel and

PowerPoint

. Answered phone calls and directed calls to appropriate parties or took

messages.

. Entered customers account information

. Enrolled new customers in home insurance

PRC/American Express & Directv 2003-2008

Miami, FL

Customer Service/Sales Representative

. Answered multiple incoming calls

. Conferred with customers by telephone to provide information about

services, cancelled accounts, or obtained details of complaints.

. Kept records of customer interactions or transactions, recording

details of inquiries, complaints, or comments,

. Made sales to new and existing customers

Education:

Sullivan Cogliano Technical Training Center 2012-

2013 Miami, FL

. Medical Administrative Assistant- - NCMOA License

. Medical Billing & Coding Specialist- NCICS License

. Medical Insurance Specialist

. Microsoft Office Specialist - MOS

Azure College

2008-2008 Miami, FL

. Certified Nursing Assistant (CNA) License

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