Manager Customer Service
Resume:
Cornelius Elder
Staten Island, N.Y. 10310
*********@*****.***
Professional Overview
IT professional with excellent technical and customer service skills.
Experienced in troubleshooting networks, routing configurations, and
computer maintenance. Strong communication and presentation skills.
Detail-oriented and highly organized.
Technical Skills
. Install Windows 2008 Enterprise; configure network protocols; NTFS
permissions, diagnosing and troubleshooting; backup and data storage
. Install Windows 2008 Server; create and administer user and group
accounts; configure TCP/IP protocol suite; administer file and print
services
. Active Directory design and implementation; manage and administer group
policy configuration.
. LAN/WAN design and architecture; install and configure Windows 2008 DNS,
WINS and DHCP servers
. TCP/IP installation, IP addressing, sub-netting and troubleshooting.
. Install and configure Cisco 1700/2800 series routers and Cisco switches;
routing protocols RIP, IGRP, EIGRP and OSPF; configure VLAN, PPP and Frame
Relay; troubleshooting LAN AND WAN problems
. Windows Server 200x, Windows 7, Vista, XP, 9x and MS-DOS
. Install and configure motherboards, modems, SCSI and peripheral devices;
upgrade memory, adapters and other hardware; Ethernet hubs and routers;
network cabling.
. Install, configure and administer Microsoft Office
Education
PC Age Career Institute Jersey City, NJ 2/2012
- 11/2012
Certifications
Internetwork Engineering Certificate, CompTIA A+, MCITP and CCNA
Certified, CCNP Pending
Experience
VLS IT Consulting Inc. (Contract projects)
Data Migration/Network Specialist (Dec. 2012 - Present)
. Installed and configured new PCs (hardware and software) including
network printers, Cisco switches and routers (BGP, HSRP, EIGRP, Spanning-
tree)
. Transferred data and e-mail .pst files from existing to new workstations
. Scanned files for virus and install IDS/IPS software to protect data
files
. Performed Upgrade and Custom (advanced) installations, network and WDS
. Building/imaging PC's with windows 7 based image
. Data migration, re-imaging of PCs and servers ( including data
backup/recovery and restore)
. "Day-after" troubleshooting support for user issues post upgrade.
. Configured Virtual Servers. Storage and Hardware.
Forever 21 Long Island City, NY 08/11 - 03/12
Assistant Manager and IT Administrator
. Managed 68 warehouse employees and one driver
. Maintained and repaired all retail computers; configured ip addresses and
managed warehouse servers
. Set up user accounts with two-factor authentication: password and
biometric scan
. Set up and re-located new and existing workstations
. Trouble shoot and maintained all workstations
. Calculated and submitted warehouse payroll
Goodwill Rescue Mission Newark, NJ 02/07 -
08/11
Volunteer Network Administrator
. Supported, evaluated and maintained telecommunications network and
systems
. Performed and documented analysis to evaluate the technical needs of the
organization
. Ensured network infrastructure management and maintenance functions
without interruptions
. Administered server connectivity and compatibility with computers,
software and applications
. Created OU's in Group Policy, pushed installs amd permissions through
GPO's
. Tackled the security issues concerning the network to prevent
unauthorized access to the system
. Setting up VPN's, configure Sonic and Fortinet Firewalls
. Installed and configured new PCs (hardware and software) including
network printers, Cisco switches and routers (BGP, HSRP, EIGRP, Spanning-
tree)
. Created ACL's, Disabled unused ports, created VLANS to control flow of
information
. Performed duties as necessary for network address, routing table
configuration, authorization of directory services, etc
Louis Baldinger & Sons Inc. Astoria, N.Y.
2/09 - 5/11
Shipping Manager
. Responsible for but not limited to:
. 6 warehouse employees and 1 drivers
. All shipping and receiving of material via UPS, Fed - X, Yellow and
. other outside trucking companies
. Corrected all Inventory discrepancies
. Configured wireless networks
. Truobleshoot network, computer and server issues
Solid State Inc. Sprimgfield, N.J.
2/84 - 09/08
Shipping & Receiving Manager
. Responsible for but not limited to:
. All shipping and receiving of material via UPS, Fed - X, Yellow and
. other outside trucking companies
. Set-up and maintained ABC - 80/20 inventory
. Negotiated domestic and international shipping rates
. Corrected all Inventory discrepancies
. Quarterly production reports and employee evaluations
. Installed software, repaired computers, configured printers
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