Customer Service Medical

Karina Herrera

**** **** ****** #**, *******, Wisconsin 53144

262-***-**** ***************@*****.***

SKILLS AND QUALIFICATIONS SUMMARY

A reliable, hard-working, and motivated Office Assistant; I am seeking long

term employment with a growing company. An individual who strives to

excel, fulfill responsibilities, and adapts quickly in a rapidly changing

business environment.

PROFESSIONAL SKILLS AND RELEVANT COURSEWORK

Bilingual (English & Spanish) Excellent Customer Service

Office Administrative Support Experience Detail Oriented

Data Entry with Accuracy MS Office: Word, Outlook, Access, & Excel

EDUCATION

Herzing University

Kenosha, WI

Associate of Science, Medical Office Administration

March 2013 - Present

Estimated Graduation date: April 2015

Gateway Technical College

Kenosha, WI

Completed Courses in Business Administration

August 1995 - May 2003

PROFESSIONAL EXPERIENCE

ST Specialty Foods

Kenosha, WI

Food Production Laborer

June 2013-Present

Provide support for the production of foods by completing orders and pack

for customer shipping

Racine Correctional Institution

Sturtevant, WI

Financial Specialist 2

June 2012 -

October 2012

Solely responsible for processing payroll for approximately 1700 inmates;

ensured job title updates were completed in a timely manner for accurate

processing.

Provided inmate orientations on financial aspects of employment; completed

savings account transaction requests including processing opening and

closing accounts and processed weekly statements.

Medical Program Assistant Associate

August, 2006 - June,

2012

Provided administrative support for the Health Services Department

including interpreting for inmates receiving care, inventory control,

equipment testing, and general office support.

Communicated between patients and medical professionals, both internal and

external clinics and hospitals, to ensure pertinent patient information was

provided for care.

Created custom medical and patient statistical reports, and provided

accommodations for visitors as needed.

Racine Youthful Offender Correctional Facility

Racine, WI

Correctional Officer II

April 2001

- August 2006

Enforced structure for medium-security level offenders; ensuring security

and compliance with facility regulations.

North Unit Program Assistant

June 2003-

August 2005

Provided administrative support for department including documentation of

inmate visitor lists, created office memos, ordered supplies, screened and

delivered mail, and reporting.

Ruud Lighting

Racine, WI

Bench I/Assembler

February 1999

- April 2001

Assembled light fixtures according to specifications, completed product

testing, and packaged for customer shipping.

St. Catherine's Hospital

Kenosha, WI

Medical Records Associate

September 1997 - August

1998

Provided physicians, internal and external healthcare clinics and hospitals

with patient medical information; created new folders and medical

documentation for new patients.

Acted as receptionist; providing customer service support for the

department, as well as data entry of patient record information.

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