Customer Service Project
Resume:
SAR ITA GAUTAM
** ********** ******, *******, *******, M1G 2V9
**************@*****.***
H IG H L IG H TS OF QUAL I F ICAT IONS
• Analytical problem solver skilled at identifying problems and providing the required
assistance
• High energy, f lexible, quick learner and achievement-oriented individual.
• Strong team player who also works well with minimal supervision
• Able to handle multiple tasks in a fast paced environment.
• Hard working, willing to learn and has adaptability to work under pressure.
• Strong wri t ten and verbal communication abilities and strong interpersonal skills
RELATED WORK EXPER IENCE
FRONT DESK SECURITY-(KINGS COURT CONDOS)
Jun 2013-present
KNIGHTS ON GUARD, Toronto, ON
• Professionally and courteously handled all telephone and walk-in inquiries from
prospective residents and to offer information as needed
• Maintenance and provision of accurate and detailed information
• Updated client information on the database as per requirement
• Proficient in word, excel, new star database, 3GS Access software and office equipment
• Patrol assigned areas on foot to guard against vandalism, and trespassing
• Play an active role in identifying, monitoring and reporting security risks during all
patrols
• Respond to fire alarms, threats and other emergencies in a timely manner
• Follow radio and emergency telephone procedures
• Issued parking permits and checked the validity of the permits during patrol
• Report, evaluate and follow up on all incidents on site and advise through the Chain of
Command
• Understand the Criminal Code and Provincial statutes
CUSTOMER SERVICE REPRESENTATIVE
Aug 2012-April 2013
DUNDAS FRUITS, Mississauga, ON
• Efficiently worked on POS cash software
• Effectively responsible in cash handling
• In-depth knowledge of products and services, Updated new items in the system
• Checked the expiry dates of the items
• Resolved customer issues in a timely and professional manner
• Responsibility of the ordering stock and Inventory Controls
SARITA GAUTAM
WEB CONTENT WRITER
Aug 2011- Nov 2011
DESYN.in, Chandigarh, India
• Researched and went in depth of various issues
• Wrote various articles for many websites
• Editing, formatting and designing of the articles
• Mainly focused on articles related to technology, life, economy, health and food etc.
• Played with words in an innovative manner
• Proficient in English Language, Vocabulary and soft skills
SOFTWARE PROJECT TRAINEE
Jun 2010- Jan 2011
HCL INFOSYSTEMS LTD, Ludhiana, Punjab, India
• Worked on a project named E-Fleet Management system in ASP.NET
• Learned to work on Visual Studio platform in ASP.NET and C#.
• Skilled in using different Microsoft products such as M icrosoft Office, Microsoft
Outlook, M icrosoft Visual Studio, M icrosoft SQL and Microsoft Access
EDUCAT ION
Computer Systems Technology Networking Jan
2012-Dec 2013
Centennial College, Scarborough, ON
Bachelors of Technology in Computer Science Sept
2007 – June 2011
Lovely Professional University, Punjab, India
P ROJECTS AND CERT I F ICAT IONS
• Graded A+ and was strongly appreciated for project on Apache File Configuration
of Network Services in college
• Scored an A+ in creating database of Student Learning Centre in Relational
Database Management
• Certified for a project in keeping customer records in asp.net for 120-hour W indows
a pplication development (using VC#.NET) workshop at N I IT
• Hold a Security Guard License of Ontario and CPR/First Aid Certificate
REFERENCES
Contact this candidate