Customer Service Manager

Customer Service

To achieve a rewarding career that challenges me to my greatest

capabilities. Utilize my bilingual skills to improve the service of our

customers and/or coworkers. Also work in a professional environment with

courteous people.

Qualifications

. Bilingual in English and Spanish read, write, and speak fluently

. 3 + years of customer service skills

. Database programs and company base programs

Career Experience

General Dynamics Information Technology Houston, TX

Customer Service Representative 2013-2014

. Take inbound calls excesses 50 per day

. Assist consumer to sign up for health insurance from the Marketplace

and consulting on health plans to best fits there needs

. Perform other duties assigned

Pentagroup Financial Houston, TX

Customer Service Representative/Correspondence 2012- 2013

. Take inbound and outbound calls to assist customers with questions

about accounts with Funeral and Cemetery

. Sort and file correspondence and perform miscellaneous clerical duties

such as answering correspondence and writing reports

. Perform other duties assigned

The Varnett Public School Houston, TX

Teachers Assistant 2008-2012

. Monitored students

. Assisted teachers anyway possible using The Big Day programs and

activities

. Assisted with decorations and school programs

Star Realty Sugar land, TX

Receptionist 2007-2011

. Answered multiple phone lines

. Entered data on the computer using Microsoft programs

. Scheduled appointments

Pentagroup Financial Houston, TX

Customer Service Representative/Collector 2007-2008

. Contact customer by telephone on a daily basis to negotiate repayment

of past due obligation

. Confers with consumer by telephone to determine reason for overdue

payment and review the terms of sales, service, or credit contracts

. Utilized skip tracing tools and technologies to locate customers

Education

High School Diploma

Skills

. Microsoft Word, Power Point, Excel, and Outlook years 98, 2000, XP and

Vista

. Typing 36 words per minute

Professional References

Name of reference: Adan V Mendez

Current title: Manager

Current company: Pentagroup Financial

Address: 2301 Lazy Hollow Dr.

City, ST, Zip: Houston, TX 77063

Phone: 713-***-**** & 832-***-****

E-mail: ***********@*****.***

Brief description of professional: Current manager at Pentagroup Financial

Name of reference: Celia Rivas

Current title: Assistant Manager

Current company: Pentagroup Financial

Address: 602 Hickory St.

City, ST, Zip: Fresno, TX 77545

Phone: 832-***-****

E-mail: *************@*****.***

Brief description of professional: Current assistant manager at Pentagroup

Financial

Name of reference: Judy Rubio

Current title: Customer Service Lead Representative

Current company: Pentagroup Financial

Address: 1022 Santa Fe Ct.

City, ST, Zip: Rosenberg, TX 77471

Phone: 832-***-****

E-mail: **********@*****.***

Brief description of professional: Current Customer Service Lead

Representative

Contact this candidate