Customer Service Manager

Debbie Barber

Santee, CA *****

619-***-****

LinkedIn @ Debbie Kepilynn Barber

Objective

Seeking a position where there is a need for a variety of office skills

such as accounting, computer operation, data typing, front office services,

customer service, and database entry.

Experience

California Department of Corrections Division of Adult Parole Operations,

El Cajon, CA (1985-2013)

Supervisory Roles

< Trained and supervised a staff of Program Technicians;

< Conducted performance evaluations;

< Reviewed applicants and conducted interviews to hire new staff members;

< Audited monthly attendance and time sheets for correctness;

< Tracked employee sick and vacation time

< Processed monthly time sheets;

< Constructed adverse action reports;

< Kept abreast of Union contracts;

< Office Manager, maintain all fax and copy machines

< Set up travel arrangements for staff

Database Management (Cal Parole and OBIS - Parolee/Prison Information

System)

< Cleared database discrepancies;

< Ran audit reports weekly to verify data input was completed correctly;

< Completed database statistics and produced end of month statistics

reports;

< Entered and updated parolee/case information

< Conducted requested searches/queries; and

< Provided agents/supervisors various types of reports (including

confidential reports)

Financials Processing

< Processed incoming bills, deposits, expense claims, and loan check

requests;

< Filled out monthly report of expenditures for end of the month

statistics;

< Cut loan checks;

< Processed/tracked financials paperwork and receipts (for accounting

purposes)

Clerical Work

< Processed outgoing mail;

< Prepared files, faxed documents, made copies, typed reports via

Dictaphone, filed documents, as needed;

< Reception desk (12 line phone system) assisting parolees, law

enforcement, and general public in many facets; and

< Maintained and ordered supplies for the stockroom

Education

< Patrick Henry High School - San Diego, CA

< Diploma

< Currently enrolled at Grossmont Adult Education

Skills and Software Programs

< Microsoft Office Suite

< Typing 52 wpm

< Database Entry

< Dictaphone

< Copier, Scanner, Fax

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