Customer Service Representative
Resume:
Jessica Osborn
Pittsburg, CA 94565
Education:
BS Studies in Business - Cal Poly - 2006
AA Business Administration – Cuesta College - 2005
AA Legal Studies – Cuesta College – 2005
CableData Certified Training -1984 – 1986
AA degree in Music - Los Medanos College-1982
Objective:
To use my skills, training and experience to join a team oriented company
Work Experience:
2014-Present Board of Directors – Contra Costa Clubhouse Inc.
Plan and oversee strategies for the Contra Costa Clubhouse
Participate in committees for planning of functions for the Contra Costa
Clubhouse
2012-2013 Clerk – SoundAdvice
Prepare mailings
2002 - 2006 Volunteer – Foodbank
Input data from donors into database
1996 -1998 MIS Coordinator - TCI Cablevision
Acted as liaison to all departments for support of their automated billing system
Created, ran and distributed reports to all departments
Processed refund checks
1995 -1996 Scheduling Coordinator - Intellitech
Scheduled appointments for technicians to maintain fire suppression systems
1992-1995 Customer Service Representative - Sun Diamond
Entered and completed orders for the company’s products
1987-1992 Bartender and Waitress - Poppi Lounge
Made and served drinks to customers
1984 - 1987 MIS Coordinator - Viacom Cablevision
Acted as liaison between Headquarters and 24 system offices
Converted 24 offices to CableData online billing system
Assisted in Converter problem reduction project for 24 system offices
1982 - 1984 Accounts Receivable Coordinator - Viacom Cablevision
Prepared journal entries for accounts receivable for 24 system offices
Balanced accounts receivable accounts and journale d escrepencie
Prepared material transfers of equipment between offices
1977 -1982 Data Entry Coordinator - Viacom Cablevision
Input data for several system offices onto a floppy disk to be sent via dataline to
the main computer center
Sent data to main computer center via phone line
Corrected input errors on a weekly basis
Skills:
Organized, quick learner, team player, work well alone, Patient, Observant, leadership
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