Customer Service Manager
Resume:
-*Richard J. Fisher
P.O. Box ****
El Cerrito, California 94530-4401
************@***.***
Education Heald College Concord, California Associate Certificate in Criminal Justice
Graduation April 2014
Heald College Concord, California Associate Degree in Applied Science in Business Administration with
!
an emphasis on Accounting 2013
Diablo Valley College Course - Computer Systems Trouble Desk 2004
!
Diablo Valley College, Associated Degree in Applied Science with an emphasis on Microsoft as a
!
Microsoft Certified Systems Engineer 2003
Heald College Concord, California Associate Degree in Applied Science in Computer
!
Technology 1986 - 1987
Century 21 Real Estate Agent Certification 1984 - 1986
!
New Mexico State University Associate Degree in Business Administration 1984 -
!
1985
United States Air Force Operations Systems Manager F-15 Aircraft and Pilots1980 -
!
1983
Communication Center Specialist - Air Defense Command, 1965 - 1966
!
Weather Communication Specialist 1964 - 1965 United Kingdom (England)
!
Management for Air Force Supervisors/Managers 1962
!
United States Air Force, Telecommunications Operations Specialist and
!
Supervisor/Manager 1961 - 1964
Military Skills
Excellent people and communication skills;
!
Function as the Military Unit First Sergeant 1981 - 1983
!
Supervise 15 Air Force personnel1980 - 1983
!
Manage Pre-Flight Briefings for F-15 Aircraft Pilots 1980 - 1983
!
Maintain training records of F-15 Pilot#SYMBOL \f "WP TypographicSymbols"61s training records 1980
!
- 1983
Direct and maintain support documentation for deployment and redeployment operations of F-15 Aircraft
!
and Pilots 1980 - 1983
Air Force Main Base Communications Supervisor/Manager 1978 - 1980
!
Air Force Communications Supervisor/Manager Air Force Radar Squadron 1975 - 1978
!
Air Force Communications Supervisor/Manager Air Force Radar Squadron 1974 - 1975
!
Command and Control Communication Center Specialist - North American Defense
!
Command, Cheyenne Mountain Complex 1972 - 1974
Weather Communication Specialist 1964 - 1965 Espa#SYMBOL \f "WP Phonetic"95a
!
(Spain)
Air Force Communications Supervisor/Manager Air Force Radar Squadron 1967 - 1968
!
Developed a system of maintaining Pacific Command Fleet daily ship locations
!
Function as an Air Force Liaison for the U.S. Naval Pacific Command Fleet locations - 1966 - 1967
!
Communication Center Specialist - Air Defense Command, 1965 - 1966
!
Weather Communication Specialist 1964 - 1965 United Kingdom (England)
!
Conduct military management training of U.S. Army and U.S. Air Force Communication Operations
!
Personnel 1962 - 1964
Basic Military Training and Communications Center Specialist Training 1961 -1962
!
Experience Customer Service Engineer - Senior Customer Service Engineer
Xerox Corporation San Francisco, California November 1987 - October 2002
Resolve customer complaints utilizing customer satisfaction techniques, established and used by Mid-
!
Volume Copier Team goals
Performed scheduled and unscheduled maintenance, installed, modified, removed major and minor
!
equipment assemblies, and performed in depth trouble shooting and on-site repair of 11 different Xerox
Copier Models in the San Francisco Bay Area
Maintained assigned vehicle and trunk parts inventory
!
Utilized a variety of test equipments and equipment repair tools
!
Completed maintenance support documentation, logs, and records for archiving
!
Accepted repair requests and reported completion of repair requests to Xerox Central Dispatch Center, via
!
digital, telephonic, or electronic input to archival data base
Accepted and provided assistance from and to Team Members as requested
!
Applied Technical Electronics Repair Techniques in the installation, modification, preventive
!
maintenance, and repair of assigned Xerox Copier/Duplicator Equipments
In Home Desktop Publishing Owner/Publisher
Interface with potential customers; complete customer commitment contract
!
Accept and review customer raw data; acquire graphic and/or photographic media(hard copy or
!
electronic) complete customer document draft form
Setup and layout customer data in draft format; modify, adjust, add special effects and features
!
Provide customer with raw draft; complete customer additions, changes, and/or corrections
!
Provide customer approval of final document prior to final printing
!
Use a variety of Computers (Compaq, HP, & Dell) and ancillary equipments...printers, scanners, cameras
!
Subsequently using a variety of computer software applications, i.e. Windows 98, Windows ME,
!
Windows XP, Windows 2000, Windows 2003, Windows 2005, Microsoft Graphic Imaging Adobe Photo
Deluxe, Corel Word Perfect Suite #8, #9, and #12 in support of actions to meet customer needs and
desires
Use E-mail, United States Postal Service, FedEX/Kinkos, and/or UPS in the shipment and receipt of
!
customer documentation
Use Staples, FedEx/Kinkos, and/or Copy Central to out source large size and volume of completed
!
customer documents
Job Related Training Xerox Customer Service Engineer - hands on equipment training upon eleven equipments, associated
field applications, and manufacturer modifications
San Francisco, California - 1987 through 2002
!
Oakland, California - 1987 through 1994
!
Fantana, California - 1994 through 1999
!
In Home Desktop Publishing Owner Training 1985 - 2012
Self trained to meet and exceed customer needs
!
Self trained to meet my goals of the highest quality outputs
!
Self trained on all applicable office equipments
!
Trained additional office personnel
!
Conduct reviews and evaluations of office personnel output
!
Contact this candidate