Administrative Assistant Customer Service
Resume:
Ellen Peterson
Calgary, Alberta T2K 0W7
Cell: 403-***-****
Email:
***********@*****.***
Relevant Skills:
Proficient in Microsoft Outlook, Word, Excel
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High accuracy and attention to detail
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Data entry: Numeric 9450 kph and Alphanumeric 6100 kph
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Proficient at multi tasking, prioritizing and handling multiple projects in
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a fast paced environment to meet deadlines
• Capable of grasping and applying new concepts and committed to ongoing professional
training
• Motivated self starter, able to work without supervision or as part of a team
• Communicate effectively in both oral and written form
• Strong analytical, interpretive, organizational and problem solving skills
• Basic understanding of Accounting/Bookkeeping and Payroll processes
• Recognize and appreciate diversity in the work environment
Administrative Assistant (7 week temp position) Dec 2013 Feb 2014
Tec Canada Inc., Calgary, AB
Administrative Assistant (6 month temp mat leave) Jun 2013 – Nov 2013
Hopewell Distribution, Calgary, AB
Site Administrator (1 month temporary position) Nov 2013 – Dec 2013
Kentz Engineering, Calgary, AB
Temp duties included:
Reception relief on a daily basis
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Organized, prepared and shipped meeting materials
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Data entry in CRM and Kronos
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Data entry in Excel of hours into payroll, confirming hours, vacations, sick days
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Accounts payable, coding, data entry, investigating invoice discrepancies and working with
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clients to resolve issues
Accounts receivable, matching client invoices and cheque stubs
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Updated employee Apprenticeship Log Books and obtaining appropriate signatures
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Monitored and procured office supplies
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Monitored and procured warehouse operation supplies
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Set up/Take down various catered functions
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Scanning, electronic filing using appropriate naming conventions
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Filing of hard copy documents
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Maintained the integrity of hard copy filing systems by confirming all information is up to
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date and removing any old files to another filing area
Site Administrator Jan 2012 – Sept 2012
Albrico Kaefer Services
Spectra North Processing Plant BC
• Verified all timecards for accuracy in hours and cost codes
• Prepared payroll, coding accuracy and investigated craft payroll and benefit concerns
• On boarded craft, ensuring all documentation was obtained and processed in a timely
matter
Processed daily LEMs, invoices and matched PO to packing slips for payables
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Coordinated travel for, outbound and inbound personnel
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Created purchase orders for materials required on site, office supplies and PPE
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Produced the daily man count report and distributed to required recipients
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Maintained filing as per contract requirements
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Material Clerk/Site Facilitator March 2010 – Sept 2011
Kiewit Energy Canada Kearl Project
New hire onboarding and verified documentation prior to submission to payroll dept
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Created and maintained filing systems
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Verified timesheets for accuracy of hours and cost codes
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Handled payroll inquiries, terminations and flight changes
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Travel liaison for Craft and Staff with Travel Dept in the Southport office
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Coordinated backup flights on weekends and evenings
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Maintained the Craft Radial Travel Program and Master Schedule
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Sort and distribute incoming mail
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• General clerical support for Craft and Staff
• Posted inventory from Site to Fabtrack Material Management System
Reception/Administrative Clerk May 2008 – Jan 2009
Suncor Construction Office,
Firebag Project
Prepared and distributed daily site wide workforce spreadsheet
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Coordinated travel on the back up shift
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Answered and directed calls on a multi line telephone system
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Organized and distributed mail, arranged for courier delivery and pickup
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Inventoried and ordered office & lunch room supplies
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Booked conference rooms and arranged for catering
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Managed conference room bookings and maintained the rooms
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Arranged office space and assigned PPE to all new staff
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Warehouse/Administrative Support
Napa Auto Parts Aug 1998 – April 2008
Provided Admin support to the branch managers and front counter staff
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Back up reception/customer service on front counter
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Monitored inventory levels and procured stock from warehouse and suppliers
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Accounts payable, matched invoices to packing slips, investigated discrepancies
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and approved for payment
Coordinated returns to suppliers or warehouse
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Implemented Excel workbooks to monitor credits received and investigated all
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discrepancies
Reviewed inventory levels and adjusted min/max accordingly
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Coordinated all aspects of the annual inventory from preparation to final audits
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Supervised rotating cycle counts and spot counts on all inventory
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Developed and maintained a system to manage all aspects of consignment
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accounts
Tracked and imported payroll hours to the in house payroll system
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Balanced daily cash and prepared bank deposits
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Accounts payable: matched invoices to packing slips, investigated discrepancies
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and approved for payment
Accounts receivable: contacted outstanding clients to discuss outstanding invoices,
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providing back up and reconciling their account
Maintained show room stock, procured office supplies
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Arranged /organized staff events
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Education and Training:
• Currently completing Microsoft 2010 course on line with IT University covering Word,
Excel, Outlook, Power Point and Access. Basic, Intern and Advance
TechReach Microsoft Office Skills Program completed April 2009
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Grade 12 Diploma
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CSTS
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Contact this candidate