Customer Service Sales Representative

Romario Lopez

*************@*****.*** ** clapp ave Wappingers Falls, New York 12590 cell;

845-***-****

Home: (845)453-

4855

Professional Skills

Computer Networking

Enter new employee data into Active Directory for accessibility to network

Set up network, server and installation of security systems for private companies

Monitor and set security settings for staff access and use in the network

Develop, set up and monitor protocols for DHCP, DNS, WINS and TCP/ IP

Daily operations of Windows Server 2003 & 2008

Installed and maintained cyber security for network and personal computer usage

Connected VPN set up along with remote access for business and personal use

Daily access of Command Line

Chosen as the Active Directory Administrator during staff absence

Hardware and Software

Software & Operating Systems: Microsoft Office 2008-2010, VMware, Norton Security, Windows

N.T, Windows Server 2000, 2003 & 2008, Windows XP, Windows Vista, Windows 7 & 8 and Mac

OS X

Hardware: Diagnostics and Router,Hub, Server & Switch Installation

Installed hardware and software operating systems and programs and performed system diagnostics

in order to upgrade computers and assure maximum performance

Customer Service

Worked with customers to assess and trouble shoot Information Technology ( IT) issues

Answered phones and directed calls to appropriate staff

Functioned as a sales representative to promote and sell computer parts, programs and new

technology

Employment Experience

GeekSquad(BestBuy)-consulataion agent 9/2013-present

Self-Employment- Computer Networking / Repair and Graphic Design 1/2000-

Present

P.A.R.C-(D.S.P)Direct service provider 9/2013-Present

RGIS Inventory- Inventory Expert

10/2007-12/2011

Education / Certification

Newburgh Free Academy- Newburgh, New York

High

School Diploma Ridlley Lowell Business and Technical

Institute- Poughkeepsie, New York

Computer

Networking Specialist

References Available Upon Request

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