Customer Service Software

IT Specialist Data Base and Software Developer.

Origen: Cuba.

Graduated: since 2002.

Status: Resident legal.

Address: **** ** * ** *****, FL 33126

OBJECTIVE

Seeking a challenging IT position with a growth-oriented organization where intensive IT

knowledge and hands-on experience will be fully utilized.

SUMMARY OF QUALIFICATIONS

IT Technical Skills

SQL Server, MySQL, INFORMIX (Trigger, Procedures, View, Functions)

Delphi, Visual Basic, Quick Report

Wireless configurations.

Computer Networking, Active Directory, W onderware, In Touch

VMware, TCP/IP, LAN Network, MS DOS

PC Hardware/Software Maintenance and Installation

Windows XP, 2003, Vista, 7, Windows Server 2003, 2008

Excel Advanced, Access, MS W ord, PowerPoint.

Warehouse Skills

Aware of all due diligence requirements, such as stock rotation, red alerts, and product

restrictions. Knowledge of managing productivity, individual targets, and employee relations.

Experience of Profit & Loss account analysis. Shrink and Waste Management. Knowledge of all

relevant retailing legal, professional and ethical requirements. Driving and delivering store Key

Performance Indicators (KPI's). Experience of MI Analysis, particularly cash loss, dry stock loss &

waste. People Management experience, including labor and disciplinary management.

Personal Skills

● Exceptional customer service and people skills.

● Good communications and organizational skills.

● Bilingual: English and Spanish.

● Work well under pressure, multitask and meet goals.

● Can work as part of a team or independently and without supervision.

● Well-developed problem solving skills and can supervise when needed.

● Hardworking, quick learner, reliable and highly motivated.

● Challenges and changes are received with a positive and dynamic attitude.

EDUCATION

03/2013 - Present ITT Technical Institute Miami, FL

Associate of Science Degree in Information Technology

Major: Network Systems Administration

06/2002 Information Technology Camaguey, Cuba

Major: Software Development

WORK HISTORY

04/2011 – 05/2013 G Tires & W heels Inc. Miami, FL

Software Development, Warehouse Manager

● Software Developer

● Maintained and updated computer software

● Configure network infrastructure

● Software Development and Security

● Provide Productivity Reports to the Administration

● Provided network diagnostics and maintenance.

● Troubleshoot and repair desktops and laptops.

● Warehouse Control, inventory

10/2005-04/2011 Geosolución SA de CV. Jalisco, Mexico

Software Development

● Configure network infrastructure and Security.

● Support subsidiaries and staff training conferences.

● Working with database migration, normalization, and Visual Studio Data Base Tools.

● Greet and meet customers.

References Available Upon Request

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