Customer Service High School

E rika Oten

** ******* ** *** **, Hartford, CT **105 860-***-****

*****.******@*****.***

P rofessional Summa ry

Seeking position in which I can put my Customer Service Supervisor skills to good use,

and learn more in the field. Great at supervising small or large groups, with or without

supervision.

S kills

• Microsoft Word

• Microsoft Excel

• Microsoft Powerpoint

C ertifications

• Adult and Pediatric First Aid/CPR/AED 3/24/2012-Present

• Connecticut Child Care 3/31/2012- Present

• Infant/Child CPR 3/31/3012- Present

Work H istory

Crew Member

10/2012 to 03/2013

Dunkin Donuts – 440 New Park Ave Hartford CT 06106

Preparing food and beverage orders quick and efficiently. Handling money while

operating cash register in an orderly fashion. Being sure to treat customers with respect

as well as keeping up the pace when taking orders. Always being aware of my work

area and keeping it clean.

Service Supervisor

03/2012 to 06/2013

Bow Tie Cinemas – 330 New Park Ave Hartford CT 06106

Supervising employees as they work in concession stand, selling food items, and in box

office selling movie tickets. Encouraging up sales. Demonstrating quality work, and

respect for each other. Handling cash and stock. Always being aware of the customer’s

needs, so that we can work as a team to meet them.

Cashier

10/2011 to 01/2012

Bath & Body Works – 500 West farms Mall Farmington CT

Greeting customers in a polite and orderly fashion. Keeping up with stock of

merchandise at all times. Setting up floor sets and promotional sale display. Operating a

cash register at a good pace, while up-sale to customers. Cash handling.

E ducation

High School Diploma: Humanities 2012 Bulkeley High School - 300 Wethersfield Ave

Hartford CT 06114

American Red Cross Certified Nursing Assistant Course April 2013- May 2013 (4week

program)

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