Sr. Systems Analyst

Loretta L. Armstrong

**** **** ******* *****

Upper Marlboro, Maryland 20772

Telephone: 301-***-****

**************@***.***

Experience Summary

Loretta Armstrong has over 26 years of general IT Agreements, and working collaboratively

experience in private industry, government procurement, across functional teams.

financial systems development, and operations and

maintenance. She specializes in commercial off the shelf

Fields of Competence

(COTS) applications; including worldwide IT training and

tier 2 and 3 help desk support. Ms. Armstrong is Federal finance and procurement software,

experienced in managing small to medium sized teams of including PRISM and Momentum; Tier 2

user support analysts as well as software testers. Ms. and 3 helpdesk support; FFP; CMS

Armstrong has a proven and record for: System Testing; Systems analysis;

demonstrated cross cultural skills in

Strong team leadership and management skills

technical and non technical environments;

Proven analytical, organizational, prioritization

personnel management

and time management skills

Deep knowledge of federal financial business

Education

processes

Strong knowledge of Acquisition and Assistance P.G. Community College Largo,

business processes Maryland Business Management,

1978 1980

Extensive customer service experience with

demonstrated problem resolution Phillips Business College Lynchburg,

Virginia Business Certification, 1970

Knowledge and experience with system

1971

configuration and implementation

Extensive experience with research and problem

resolution as it relates to various computer

Employment History

applications

04/08/2012 – Present

Sr. Systems Analyst

Application Support Development Infostructure (DEVIS)

Ms. Armstrong has extensive experience in end to end

application testing, including training and deployment as April 2004 – April 2012

well as ongoing helpdesk and user support.

Subject Matter Expert (SME)/ Senior

She has over 16 years of combined experience providing Tester Sysmatic/USAID

end user support. She is skilled in working remotely via

phone and email, and in person with users to identify and

January 2004 – April 2004

resolve issues. She has demonstrated ability to lead a

Training Coordinator

team, including scheduling, internal training and

enrichment, reporting, and meeting Service Level KenRob and Associates

Loretta Armstrong

Specialized IT Experience: 16 years

February 2002 – December 2003

Sr. Computer Trainer

Clearance

Computer High Tech Corp.

Secret

October 1998 – February 2002

Certification

Sr. Systems Analyst –

ITIL Certification

Computer Sciences Corporation

Experience

General IT Experience: 26 years

Professional Experience

Development InfoStructure

04/08/2012 – Present: Sr. Systems Analyst

Created and executed automated software test plans, test cases and scripts to uncover, identify

•

and document software problems of new patches and upgrades prior to deployment for PRISM

application and 508 compliance testing for Veterans Administration.

Conducted formal and informal reviews throughout the software development lifecycle to provide

•

input on functional requirements, product designs, schedules and potential issues

Performed manual system, unit, performance, regression, integration and data interface testing

•

Responsible for manually creating test plans, including test cases, test scripts and acceptance

•

criteria

Updated Redesign document after each deployment to ensure compliance with test requirements.

•

Responsible for writing use stories from requirements to create automated test cases for Credit

•

Management System (CMS)

Configured OTRS tracking system to incorporate 2nd Tier escalations of customer support issues

•

from the client and the Partners

Worked with Program Managers and Business Analyst to resolve issues to ensure a successful

•

delivery of deployment

Documented software defects using Remedy and OTRS tracking system and reported defects

•

involving program functionality, output, online screen and content to software developers

Configures OTRS to setup tracking of resumes and job descriptions for HR Dept

•

Worked as HR Analyst with HR Service Director where I was responsible for writing job

•

announcements and posting announcements to DEVIS Career website.

Sysmatics, Inc.

04/04/2004 – 4/06/2012: Senior Tester/Subject Matter Expert (SME)

Participated in Client meetings to discuss requirements gathering and PRISM functionality and

•

served as liaison to other departments concerning application changes.

Led a team in developing and implementing all aspects of high quality Unit, Regression,

•

Integration and System final testing documentation.

Participated in and executed tests working as part of a test team of four, developers and

•

programmers.

Created and maintained test plans, test cases and test results

•

Interacted with developers, business analyst and government clients to identify any application

•

defects and issues

Provides tier 2 and 3 help desk support by researching and troubleshooting data problems for

•

Overseas Mission and Washington users for the PRISM and Momentum applications

Provides onsite Training and help desk support for Thailand and Ghana missions

•

Responsible for inputting, updating and tracking user problem resolutions by responding to

•

inquiries via telephone and e mail through the use of Remedy for all PRISM and Momentum

issues and concerns

Leads development efforts for various user reference materials, including training, on boarding

•

document for Help Desk and website documentation

Coordinates and leads brown bag user sessions to teach additional Prism functionality to USAID

•

staff

Serves as PRISM System Administrator for front end admin functions

•

Served as PRISM System Administrator, including responsibility for user setup, role assignment,

•

security rights, access privileges, password resets, setting up of warrant level and approval

limitations for Contracting/Agreement Officers, as well as other system confirmation access for

overseas Mission and Washington users.

Responsible for inputting, updating and tracking user problem resolutions by responding to

•

inquiries via telephone and e mail through the use of Remedy for all PRISM and Momentum

issues and concerns.

Modified and reviewed procurement training material and manual to assist Training team in

•

understanding current USAID policies and procedures.

KenRob and Associates

January 2004 – April 2004, Training Coordinator –

Team Lead and liaison with client and KenRob. Was responsible for submitting timecards and

•

handling other personnel matters on site.

Responsible for providing ProDoc on site support and desk side training for USAID Washington

•

and mission employees. Support includes helping users to navigate through the Agency’s

contract writing system (ProDoc) and to generate documents that will meet the FPDS/FAADS

requirements.

Provided tier 3 New Management System (NMS) on site support and training to program offices,

•

including interpreting Agency business rules, providing one on one, step by step instructions to

end users on different functionality in the NMS/Phoenix applications.

Computer High Tech Corp.

February 2002 – December 2003, Sr. Computer Trainer

Participated in meetings with Client to gain a clear understanding of Client’s requirements and to

•

discuss new task/functionality for upcoming NMS Releases.

Conducted acceptance testing for NMS/ProDoc releases to confirm/verify that all requirements

•

have been incorporated into each application and to ensure compliance with test specifications

and requirements. Provide overview to users on new release with NMS/ProDoc applications.

Attended ProDoc meetings to discuss new tasks/functionality with developer and Client. Provide

•

feedback on concerns and problems from the users

Provided technical backup for ProDoc. Responsibilities include working with Missions in

•

transmitting quarterly reports to USAID Washington and provide user id and passwords to new

ProDoc users.

Hardware/Software Expertise

Compusearch – PRISM Acquisition and Assistance System

•

JIRA (project level issue tracking system)

•

Business Objects/Crystal Reports

•

CGI/AMS Momentum

•

Microsoft Office Professional (All applications)

•

Windows Vista/XP/2000/97

•

Microsoft Office Suite

•

Database Concepts

•

Federal Acquisition Regulations (FAR) Course

•

AMS/ProDoc

•

Remedy

•

Intro to LAN

•

Scrum Agile

•

Food For Peach (FFPMIS Application)

•

Spring Source

•

Credit Management System (CMS)

•

FPDS NG

•

FedBiz

•

OTRS Tracking System

•

Contact this candidate