Customer Service Manager

815-***-****•*****.*****@*****.***

Kylin Sloan

*** ******* ****, ********, ** 60067 •815-***-****•*****.*****@*****.***

Kylin Sloan

Objective

To obtain a position as an administrator. Providing communication, leadership, customer service, and Spanish

speaking skills.

E xperience

October 2013-Current

Store Manager Gymboree Inc. Aurora, Il

February 2010-Current

O perations/Hiring Manager

Recruit, hire, train and develop associates for increased effectiveness

Evaluate associate performance against company standard

Act as a role model for customer interaction

Conduct store meetings and volunteer work

Control inventory by monitoring shrink and promoting shrink awareness

Schedule proper floor coverage to maximize productivity

Maintains store staff by coaching, leading, and disciplining employees; planning, auditing, and

evaluating job results

Staff development through motivation, team focus, and delegating additional responsibilities

Assist in execution of company directed floor set and visual display

Resolve customer complaints with problem solving, decision making, and communication skills

Manage store revenue, through the handling of cash, daily delivery of deposits to the bank, and when

neccesarry deposit reconciliation

Formulate plan of action and ensuring that the store works as per guidelines

Ensure that customers are satisfied with the service

October 2007-February

2010 K-Mart Corporation Woodstock, Il

Cashier/Jewelry Sales

Problem solving and decision making

Meet sales plans and expectations

Provide customer service and communicate the sales promotions

Education

815-***-****•*****.*****@*****.***

Kylin Sloan

August 2009-May 2013

McHenry County College Crystal Lake, IL

Associates in Science

I graduated McHenry County College with an Associates degree in Science with an emphasis in

elementary education and Spanish. I studied teaching and learning theories, classroom and behavioral

management, and developed communication and leadership skills. Throughout my time at McHenry

County College I completed 69 credits and graduated with a 2.99 grade point average.

R eferences

References are available upon request.

Contact this candidate