Customer Service Analyst
Resume:
Resume of: Leonard Quick
Los Angeles, California 90305
HOME 323-***-****
CELL 323-***-****
EMAIL *******.*****@**.**.***
SUMMARY
More than twenty years of experience in Mainframe System
Analysis, Program Design,
Enhancements And Maintenance. Solid background in
Membership/Claims(MED/INS),
Automotive Parts Allocation/Order Entry, Attendance/Time
keeping, Manufacturing,
Shipping and Student Records.
IBM Hardware 155/OS, 158/VS, 30xx/32xx, MVS/JES2, 43xx,
MVS/JES2, OS/390, Z/OS, UNIX/FTP
Languages COBOL-II/(DL/1 VSAM), DB2/SQL/QMF, CICS
(Command Level), IMS/VS - DB/DC/BMP/SPA,
Call) XML API/InfoPortal Assembler web/asp
Stored Procedures(SSMS)
Utilities DB2/PGM. (Bind/ Packages, Create/Load/Unload)
MFS/BMS-SDF, PSB Generation, IDCAMS, DYL-280
IMS/VS DB Design (DBD'S, REORG
Unload/Reload),
Programming Aids CEDF (CICS), Panvalet, Xpediter, Librarian,
IMSXPERT, TSO-FSE/ISPF/CMS/JCL/CLIST/REXX,
SPUFI/QMF/QBE, FILE AID/EDI, OGL(Form
Letters)
MS/Word/Excel/Access, Changeman/Endevor,
Lotus SDLC, SCLM, VISIO,CA7. Eazytrieve
Application Programming & Membership/Claims (MEDICAL/INS.), Auto
packages Shipping/Parts Allocation, Leasing, Bill Of
Material, Inventory Control, Purchase
Requisitions, Order Processing (O/E Parts),
Property Tax Assessments Labor And
Attendance, M.R.P Student Records.
09/12 - 11/13 AARP
Lakewood, CA
Sr. Programmer Analyst (Consultant) Responsible for analysis,
design, code, test and production install from a manual write in
Deceased, Renewal, Mailing Address Changes and Don't Send Any More
mail-in to computerized automated transactions. Intensive SLDC user
interface. Developed pgm's proclibs and CA7 run schedules. Also on
call for production abends.
Using COBOL-II DB2 CICS JCL SDLC VISIO EZTRIEVE XPEDITER ENDEVOR
MFS
04/11 - 07/12 United Grocers
Commerce, CA
Sr. Programmer Analyst (Consultant Responsible for analysis,
enhancements/maintenance of United Gorcers IMS (Inventory
Management System). To include Shipping/Routing (LIFO) Analysis to
bring in two new shipping facilities which resulted in several new
DB2 changes
Using COBOL-II DB2 CICS VSAM JCL VISIO IDCAMS XPEDITER ENDEVOR
Resume of: Leonard Quick
Page 2 of 4
02/10 - 01/11 Union Bank
San Diego, CA
Sr. Programmer Analyst (Consultant) Telecommute
Responsible for Branch Number Expansion analysis code, test and implement.
Responsible for new CICS Transctions and file definitions, maintaince of
existing CICS and Batch VSAM programs (file reformation additional keys and
alternate indicies).
Using COBOL-II DB2 IMS-DB/DC/BMP VSAM IDCAMS XPEDITER Librarian, Z/OS
06/08 - 01/10 PRATT & WHITNEY ROCKETDYNE
SSME/Canoga Park, CA.
Sr. Programmer Analyst (Consultant) Responsible for
enhancement/maintenance of Mission Critical applications for NASA
such as Space Shuttle Engine (SSME) Also provided both analysis
and programming expertise for the Automated Configuration-Data
Tracking. A traditional online system and a in-house InfoPortal
COBOLII/WEB/APS pages processes Using COBOL-II CICS IMS DB/DC
WebSphere MQ-IMS/BRIDGE IMSXPERT XML XPEDITER SCLM SDLC REXX
05/06 - 06/08 UCLA Registrar's Office
STUDENT RECORDS
LOS ANGELES, CA.
Sr. Programmer Analyst (Consultant)
. Registration: Course subsystem CICS and batch maintenance, enhancements
. Admissions: Analysis development new CICS/DB2 programs
. On call production fixes
. Batch extract/load, programs, procs.
Using COBOL-II CICS DB2 SPUFI QMF VSAM XML XPEDITER ENDEVOR
EDI
03/05 - 05/06 Infocrossing Health Care Services
Woodland Hills, CA.
Sr. Programmer Analyst (Consultant)
. Design, code and implement pgms for Rxrecon A Part D
prescription drugs
. payments system for government data(CMS) versus HMO
data(Plan) to report
discrepancies. Programs to include beneficiary, payment,
discrepancy
load/extract, updates and reports
. Design/Implement DB2 beneficiary, payment, and discrepancy
tables.
. Using COBOL-II DB2/SQL/MS-ACCESS SDLC VISIO REXX EDI
Resume of: Leonard Quick
Page 3 of 4
09/03 - 01/05 Wellpoint (Blue Cross).
Newbury Park, CA.
Sr. Programmer Analyst (Consultant)
. Online and batch maintenance, enhancements and production fixes for Star
Membership/Payment Alternatives.
. Analysis, development of ANY DAY DRAFT subsystem which allows members via
customer/agents to specify any payment date for automatic checking and
credit card withdrawals
. OGL Form Letters.
. Analysis, development and system test of IVR programs (Interactive Voice
Recognition) membership payment via telephone RPC (Remote Procedure
Call).
Using COBOL-II CICS IMS-DB/DC/BMP DB2/SQL RPC VSAM CHANGEMAN
SDLC VISIO
03/01 - 8/03 Toyota Motor Sales. USA, Inc.
Long Beach/Gardena, CA.
Sr. Programmer Analyst (Consultant)
. TFS (Toyota Financial Services) Analysis, maintenance, enhancements
and data extractions for LeMans Auto Lease/Retail system in support of
FOCUS (Financial Online Customer Service) Internet customer
inquiry/payoff system.
. Responsible for Nightly file upload/download using FTP/Unix.
. Using COBOL-II CICS / IMS-DB/BMP DB2/QMF VSAM MS-ACCESS
02/00 - 03/01 Wellpoint (Blue Cross)
Woodland Hills, CA.
Sr. Programmer Analyst (Consultant)
. HIPAA (Health Insurance Portability Accountability Act) analysis and
field mapping of existing Professional, Institutional and Dental
claims and encounters for HIPAA compliance.
. EDI / HIPAA Common Services for 837 and 835 Transactions and Code Sets
testing.
. Design and code edit programs for front-end adjudication feeds.
Admissions.
. Using COBOL-II CICS IMS-DB/DC/BMP DB2/SQL VSAM CHANGEMAN
12/97 - 01/00 American Honda Motors
Torrance, CA.
Sr. Programmer Analyst (Consultant)
. /New Parts System (NPS) maintenance and enhancements: of Parts
Allocation, Order Entry, Shipping and Export Commercial Invoicing
systems.
. Responsible for nationwide immediate and scheduled shipper generation
and transmission for all Honda part centers.
. Using COBOL-II CICS IMS-DB/DC/BMP DB2/SQL VSAM DB2
Resume of: Leonard Quick
Page 4 of 4
5/96 - 11/97 Rockwell International
Seal
Beach, CA.
Sr. Programmer Analyst (Consultant)
. Analysis and maintenance: GEMS (Global Employee Management System)
both active and retiree eligibility processing.
. Medical/Dental and Personal Accident Insurance claims.
. Plan types and Benefit Amounts.
. Using COBOL-II CICS IMS-DB/DC/BMP DB2 Assembler Subroutines
5/94 - 5/96 Mc Donnell Douglas
Huntington
Beach, CA.
Sr. Programmer Analyst (Consultant)
Program development and maintenance: labor and attendance system
(ATLANTIS). Development of direct, indirect and hourly employee online
inquiry/update programs and subroutines. Design/Implement DB2 error message
database.
Using COBOL-II IMS-DB/DC/BMP DB2
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