Customer Service High School

BERNARD FLOWERS

*** ******** ****** • Westbury, NY 11590 • *.******@*****.*** • 516-***-****

QUALIFICATIONS PROFILE

Detail-focused, hard worker who has a clear understanding of the demands and pressures required to succeed

in a service intensive business and desire to take on significant responsibility and grow with organization,

excellent communication skills, strong computer skills and dedication to superior service as a Warehouse

Production Worker.

Communication: Ability to express ideas effectively both orally and in writing, strong work ethic,

good judgment and decisive, ability to communicate customer issues with operations team.

Organization & Computer Proficiencies: Results oriented with excellent organization and time

management skills, exceptional team leadership abilities. Aptitude for managing multiple projects

simultaneously and ensuring proper follow through and completion. Proficient in Microsoft Office

Suite (Word, Outlook), and WordPerfect, Windows Vista. Skilled in troubleshooting computers

problems.

Key Strengths: Maintain focus while collaborating with colleagues to produce high quantity and

quality work. Through driving skills development, became proficient in the operation of a forklift

and working the dock.

EDUCATIONAL BACKGROUND

High School Diploma (6/1989) – Westbury High School, Westbury, NY

EXPERIENCE HIGHLIGHTS

PECKS OFFICE SUPPLIES – BROOKLYN, NY

Warehouse Production Associate (5/2012 to 8/2013)

Performed freight handling. Verifies incoming and outgoing shipments to verify information against bills of

lading, invoices, and orders.

Determined methods of shipment, routes, and rates.

Hard working individual with the ability to perform at a high level, maintain high level of

production, and accuracy.

Rotate inventory to minimize shelf issues.

HUNTINGTON BUSINESS PRODUCTS CENTRE – HUNTINGTON, NY

Warehouse Production Associate (1/2002 to 5/2012)

Performed freight handling using appropriate motorized and manual equipment including forklift, pallet jack

and hand truck. Verifies and compares identifying information and counts, weighs, or measures items of

incoming and outgoing shipments to verify information against bills of lading, invoices, orders, or other

records.

Determined methods of shipment, utilizing knowledge of shipping procedures, routes, and rates.

Hard working individual with the ability to self motivate and perform at a high level.

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JENNIFER HODRICK

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Filled in various positions when needed (driving, early shift).

Rotate inventory to minimize shelf issues.

GLOBAL COMPUTER SUPPLIES – PORT WASHINGTON, NY

Returns and Shipping & Receiving Administrator (3/1994 to 11/2001)

Receiving computer products and other various items and storing inventory upon arrival, organizing

inventory to be used, pulling inventory for production, worked closely with management on procedures, and

systems to follow through with implementation. Received damaged or defective goods returned to

establishment. Operated tier-lift truck or hand truck to move, convey, or hoist shipments from shipping-and-

receiving platform to storage or work area. Posted weights and shipping charges, and affixed postage.

Unpacked and examined incoming shipments, recorded shortages, and corresponded with shipper to rectify

damages and shortages. Routed items to proper departments and examined outgoing shipments to ensure

shipments meet specifications.

Prioritized workload and expedites required to ensure on time delivery and customer satisfaction.

Performed inventory cycle counts of merchandise.

Effectively ran high quality, customer service focused operation in efficient, cost-effective manner,

constantly strived to improve the quality and efficiency of existing operations by implementing new

systems of improving upon old ones.

COCA COLA COMPANY – HAUPPAUGE, NY

Forklift Operator/Loader (1/1990 to 12/1993)

Driving of forklift, loading and unloading trucks as required. Performed computer transactions (packaging

functions).

Successfully produced outstanding quantities in production by the process verification/production

information, adjustments of batches as required and by extensive knowledge of all process

equipment used in production.

Successfully worked in a high paced environment and able to work effectively with others.

~ Excellent References Available upon Request ~

Contact this candidate