Customer Service High School

Address: **** ******* ** *****: 501-***-****

Jacksonville, AR 72076 E-mail: **********@*****.***

Allison Nelson

Objective To obtain gainful employment

Education 2012-Present University of Central Arkansas Conway, Arkansas

Business Administration

2010-2012 Pulaski Technical College North Little Rock, Arkansas

Business Administration

2006-2010 Jacksonville High School Jacksonville, Arkansas

General Education

High School Diploma (2010)

DECA President in High School

Completed Computer Technology course

Participated in DECA work program

Participated in Arkansas Baptist College Upward Bound Program

Work experience

Jun 2013- Dec 2013 Fidelity Information Services Little Rock,

Arkansas

Customer Service Representative- Technical Support

Answer inbound calls

Assist customers with Bill Pay

Browser Troubleshooting

Assist customers with online banking enrollment

Data entry

Listen, acknowledge, and resolve customer issues

Microsoft Outlook

RFL: Position Ended

Jan 2013- May 2013 University of Central Arkansas Conway,

Arkansas

Clerical Assistant

Data Entry

Customer Service

Multi-phone line

Answer Calls/Direct calls

Filing documents

Microsoft word

Microsoft excel

Microsoft powerpoint

RFL: Position at Fidelity Information Services

Jan 2013- May 2013 Vacation Tour and Travel Conway, Arkansas

Telemarketer

Data Entry

Sales

Make outbound calls

Credit Card verification

RFL: Position at Fidelity Information Services

Aug 2011- Aug 2012 Arvest Bank Sherwood, Arkansas

Bank Teller

Data Entry

Credit Applications

Customer Service

Check Cashing

Deposits

Audit procedures

Multi-phone line

Microsoft Outlook

RFL: To attend college full-time

References Available upon request

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