Customer Service Sales

LUKMON BAKARE

*** - **** ****** **** 647-***-****

Toronto Ontario, M9N 2A3

**************@*****.***

HIGHLIGHTS OF QUALIFICATIONS

. Professional member of the Canadian Institute of Marketing (CIM)

. 15+ years of experience in retail, customer service, sales and

marketing industry

. Ability to prioritize and multitask workload efficiently to meet

ongoing demands

. Extensive experience in organizing and supervising

. Excellent communication and interpersonal skills with strong

analytical and problem solving resolution skills

EMPLOYMENT EXPERIENCE

Sales Associate

Sears Canada Inc. Yorkdale Toronto

September 2013 till date

. Maintain an awareness of all promotions and advertisements and promote

them to customers

. Assist customers in locating merchandise and making satisfying

purchases

. Communicate customer request to management

. Accurately perform all merchandise receipt processing, including

processing in the POS system; Merchandise inspection, tagging, stocking

and display. Communicate all damages and wrong shipments to store

management

. Reconcile daily sales and prepare deposit and end of day reports for

management

. Utilize a working knowledge of all retail merchandise including price,

any special product

considerations, stock location in store and in the back

stockroom

. Operate a computerized point of sale (POS) cash register and inventory

management system;

including the accurate entering of sales information; receiving

payment for products; processing credit card transactions;

making correct change; processing refunds, exchanges and voids; and

issuing gift certificate and credit slips.

Sales Manager

Solonet & Associates, Toronto Ontario

October 2012 - Sept 2013

. Provided an excellent customer service experience to sustain positive

relationships, attracting new clients and creating a greater number of

return customers

. Developed sales presentations to draw corporate company's interest in

using our products

. Participated in marketing events such as seminars, trade shows and

telemarketing events that had more than 500 customers in attendance on-

a-daily basis

. Implemented marketing programs and provided feedback on resources

needs and emerging opportunities to the company's department

accordingly

. Identified customers' needs and offered suggestive and up-selling

techniques to help close a transaction

Sales Analyst

Premier International, Toronto Ontario

January 2011 - October 2012

. Developed a business plan and sales strategy for the market that

ensures attainment of company sales goals and profitability

. Responsible for the performance and development of the sales

representatives

. Initiated and coordinated development of action plans to penetrate new

market

. Assisted in the development and implementation of marketing plans as

needed

. Controlled expenses to meet budget guidelines

LUKMON BAKARE

808 - 2450 Weston Road 647-***-****

Toronto Ontario, M9N 2A3

**************@*****.***

EDUCATION AND TRAINING

Masters of Business Administration (MBA)

2000

University of Ado Ekiti, Nigeria

(World Education Services Assessed)

Higher National Diploma (Marketing)

1994

The Polytechnic Ibadan, Nigeria

(World Education Services Assessed)

Ordinary National Diploma (Marketing)

1990

Ogun State Polytechnic, Nigeria

(World Education Services Assessed)

PROFESSIONAL ASSOCIATION

Professional Member

2011

Canadian Institute of Marketing (CIM)

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