Customer Service Manager

MargoReeves *************@*****.***

**** * ******** ****** ***** Deer, WI 53209 414-***-****

OBJECTIVE

To obtain a challenging opportunity that will optimize my experience and professional acumen

within a progressive organization.

PERSONAL QUALIFICATIONS

Team player with effective oral and written communication skills

Detailed Oriented and highly organized

Pleasant and customer service oriented

TECHNICAL PROFIECIENCIES

Microsoft Office& Excel

WORK HISTORY

Pferd Milwaukee Brush Milwaukee, WI

Coordinator (2003-2013)

Supervisor

Delegates assignments to production workers on a daily basis

Inspects progress of workers assignments, Ensure products are properly packed

and shipped in a timely manner, Ensure production workers perform inspections

for each order in accordance with quality control standers and requirements.

Reports equipment malfunctions to appropriate individuals, Read and interprets

blueprints and specifications. Ensure ISO procedures, managing personal related

matters of production workers as needed. Reports daily production and data

correctly into the computer daily.

Coordinated material movement between the warehouse and production areas

Maintained and monitored tool calibration dates and advised the QA department

of upcoming calibration requirements

Advised the Operations Control Manager of the status in material availability to

ensure that the equipment, materials, and services were provided as needed

Assisted management in resolving problems concerning over shipments,

shortages, engineering changes, and cancellation of orders.

Milwaukee Country Club Milwaukee, WI

Banquet Server (Part-Time) (2007-2009)

Served all catered food and beverage items to guests during private events in a

timely manner

Ensured that station and table set ups were completed and meet departmental

standards prior to service

Cleared tables and transported all equipment in timely manner

Provided guests with excellent customer service

Johnson Controls Milwaukee, WI

Quality Lab Technician (1993-2002)

Responsible for using chemicals and machine testing of products that were

manufactured daily

Entered data after completion of tests

Handled shipping and receiving

Operated forklift

Johnson Controls

Team Leader

Responsible for leading five person crew

Set-up and operate equipment

Reported daily department production

SPECIAL CERTIFICATIONS

REFERENCES AVAILABLE UPON REQUEST

Motivation and Trust Building - Group Leadership 1, Communication Skills - Group

Leadership 2,

Effective Training Techniques - Group Leadership 3, Achieving Results - Group Leadership

4,

& Resolving Conflict and Handling Difficult People Problems - Group Leadership 5

Machine Shop 1, Machine Shop 2, Machine Shop 3, Math for Machine shop Intro

to CNC Vertical Machine Center Blueprint Reading, Machine Trades Math 2 Machine Shop

Fundamental, Metrology 2 Layout Methods, & Basic Shop Inspection Skills

Reeves *************@*****.***

8323 N Teutonia Avenue Brown Deer, WI 53209 414-***-****

OBJECTIVE

To obtain a challenging opportunity that will optimize my experience and professional

acumen within a progressive organization.

PERSONAL QUALIFICATIONS

Team player with effective oral and written communication skills

Detailed Oriented and highly organized

Pleasant and customer service oriented

TECHNICAL PROFIECIENCIES

Microsoft Office& Excel

WORK HISTORY

Pferd Milwaukee Brush Milwaukee, WI

Coordinator (2003-2013)

Coordinated material movement between the warehouse and production areas

Maintained and monitored tool calibration dates and advised the QA department of

upcoming calibration requirements

Advised the Operations Control Manager of the status in material availability to ensure

that the equipment, materials, and services were provided as needed

Assisted management in resolving problems concerning over shipments, shortages,

engineering changes, and cancellation of orders

Supervior for a group of twenty employees advising them of daily task.

Milwaukee Country Club Milwaukee, WI

Banquet Server (Part-Time) (2007-2009)

Served all catered food and beverage items to guests during private events in a timely

manner

Ensured that station and table set ups were completed and meet departmental

standards prior to service

Cleared tables and transported all equipment in timely manner

Provided guests with excellent customer service

Johnson Controls Milwaukee, WI

Quality Lab Technician (1993-2002)

Responsible for using chemicals and machine testing of products that were

manufactured daily

Entered data after completion of tests

Handled shipping and receiving

Operated forklift

Johnson Controls

Team Leader

Responsible for leading five person crew

Set-up and operate equipment

Reported daily department production

SPECIAL CERTIFICATIONS

REFERENCES AVAILABLE UPON REQUEST

Motivation and Trust Building - Group Leadership 1, Communication Skills - Group Leadership 2,

Effective Training Techniques - Group Leadership 3, Achieving Results - Group Leadership 4,

& Resolving Conflict and Handling Difficult People Problems - Group Leadership 5

Machine Shop 1, Machine Shop 2, Machine Shop 3, Math for Machine shop Intro

to CNC Vertical Machine Center Blueprint Reading, Machine Trades Math 2 Machine Shop

Fundamental, Metrology 2 Layout Methods, & Basic Shop Inspection Skills

Contact this candidate