Customer Service Manager
Resume:
Jacqueline (Jackie) H. Emery-Johnson
****A Cutters Edge Court Apt A
Dublin, OH 43016
1-216-***-**** (cell) **********@*****.***
OBJECTIVE: Obtain position utilizing advanced data entry skills and
attention to detail for maximized efficiency.
October 2013 - Present JOHNSON CONTROLS INC.
Westerville, OH 43081
Service Admin Assistant
o Construct visual representations detailing contract labor and
services provided to customers.
o Maintain Excel spreadsheets for regional/branch Safety Managers.
o Evaluate accuracy of customer database.
o Process customer service requests thru Oracle Nxgen system.
August 2005 - August 2013 NICK CLARK PRINTING & SIGNS
Madison, MS 39110
Office Manager
o Direct, train and schedule workforce.
o Manage and prioritize production schedules along with inventory
control.
o Maintain customer and vendor databases via Excel, Word,
Publisher and QuickBooks.
o Inventory control, purchasing, invoicing and collections.
July 2002 - August 2005
o When my husband was relocated to Mississippi, I became the full
time caregiver to my mom. Upon her passing I returned to the
workforce.
January 2000 - July 2002 STEELCASE (Purchased ClestraHauserman)
Solon, OH 44139
Database Administrator
o Manage Symix computer system/multi-system integration of data.
o IT Department liaison to order entry, project management,
estimating and sales departments.
o Develop, document, and implement procedures, training manuals,
databases and reports ensuring accuracy.
o Determined and spec system enhancements, reports, data
retrieval.
December 1991 - January 2000 CLESTRA HAUSERMAN
Solon, OH 44139
Database Coordinator
o Research system requirements for executive reporting, order
entry, estimating, project management and sales departments.
o Test and evaluate software from prospective computer systems
suppliers.
o Customer service liaison to manufacturing plants.
o Maintain MRPII system database.
o Data entry supervisor for annual inventory.
Distribution Manager
o Establish procedures to reduce costs and improve freight transit
time through consolidation of customer orders.
o Coordinate efforts with finance department to ensure proper
accounting of freight charges.
Traffic and Distribution Coordinator
o Supervise and schedule production of satellite manufacturing
facility.
o Select carriers based on service, discount, and volume of
shipment.
o Establish communication procedures for customer service and
manufacturing to ensure customer satisfaction.
o Maintain shipping data on multiple computer systems.
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