Customer Service Representative

Clordin James

Tel: 407-***-****

Orlando, FL ****8 ************@*****.***

Professional Profile

Highly motivated Customer Service Representative with more than 10 years of

progressive accomplishments in the customer service industry. Possess the ability to

work well with others and is able to meet tight. Also have the capability to quickly

learn and utilize new skills. Self-starter, exhibiting high work ethic, dedication,

integrity and competence. Personable problem-solver, able to meet challenges and

provide solutions in a timely manner.

Skills

Excellent telephone etiquette. Outstanding customer service skills.

Communicate effectively orally and written. Exceptional interpersonal skills.

MS Word, Excel, Outlook and PowerPoint

Good time management skills. skills.

Professional Experience

Customer Service Representative

Conferred with customers by telephone or in person to provide information about

products or services, took or entered orders, canceled accounts, or obtained details

of complaints.

Checked to ensure that appropriate changes were made to resolve customers' problems.

Kept records of customer interactions or transactions, recording details of

inquiries, complaints, or comments, as well as actions taken.

Resolved customers' service or billing complaints by performing activities such as

exchanging merchandise, refunding money, or adjusting bills.

Completed contract forms, prepared change of address records, or issued service

discontinuance orders, using computers.

Referred unresolved customer grievances to designated departments for further

investigation.

Determined charges for services requested, collected deposits or payments, or

arranged for billing.

Contacted customers to respond to inquiries or to notify them of claim investigation

results or any planned adjustments.

Solicited sales of new or additional services or products.

Ordered tests that could determine the causes of product malfunctions.

Employment History

Infinity Employment Solutions, Inc.(CKS), Warehouse Line Inspector Orlando,

FL 2013-2014

McDonald's Corp., Clerk

St. Croix, USVI 2009-2012

Capital Service Station, Administrative/Clerical Assistant

St. Croix, USVI 2006-2008

Plaza Extra, Supervisor

St. Croix, USVI 2005-2006

Contiucare (Externship), Medical Coder

Margate, FL 2004-2004

Education

High School Diploma.

St. Croix Central High School St. Croix, USVI

Diploma:

Medical Billing and Coding

Sanford Brown Institute

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