Customer Service Insurance
Resume:
Michael Young Kim
**** *. ******** ***., ***. H**4
Fullerton, CA 92832
*********@*****.***
Objective
To secure a position where I can use my skills to further my success,
Learn, and develop my growth potential to better my future employment and
employer.
Work Experience
McRae Associates Insurance Services October 2011 - Present
Account Manager
1) Filled out all Accord Forms for submission to different market carriers
for
new quotes on commercial policies, mid to large accounts
2) Maintained and did renewal submissions on existing clients
3) Requested loss runs from different insurance carriers
4) Submitted quotes to all insured renewing and new
5) Did accounts receivable, and accounts payable
6) Maintained renewal list on Excel, used E copy, Microsoft Word, and
Outlook
7) Registered and maintained log in to all wholesaler websites, insurance
carriers
8) Created digital files, saved all policies, checks received on Choices,
TAMS, NEXSURE,PIA and also created digital files and maintained manual
files
9) Created Certificates Of Insurance (COI) for existing clients on daily
basis
10) Also sent out new submissions to PEO's for quotes, and maintained relati
onships
11) Used Cypress Premium Finance for all of our clients requesting finance
12) Created Finance Agreements on Cypress Premium website
13) Processed renewals and new accounts of Commercial General Liability,
Commercial Excess, Commercial Workers Comp., Commercial Auto, Commercial
Property
Prospect Medical Group, Santa Ana, CA June 2009 -
October 2011
Member Relations Representative
1 Liaison between members, health plans, and physicians.
2 Performed outbound calls to Medi-Medi, Medicare, Commerical, Seniors
3 Healthy Families,and POS members.
4 Programs used, Excel, Microsoft Office, Outlook, IDX, and EZ Cap systems
5 Excellent conflict resolution skills, excellent written/verbal
communication skills
6 Ability to multi-task and work independently, and also work in team
orientated work
environment
7 Performed HCC ( Annual Health Assessment), P4P ( Pay For Performance),
Welcome
Member, Term Member Retention, and Provider Retention Calls
8 Exceeded and maintained daily call average of 60 calls per day, also per
month on
consistent basis
United Health Group, Santa Ana, CA / Cypress, CA August
2007 - June 2009
ICA Agent / Enrollment /DSU Rep, Producer Help Desk
1 Call seniors who are eligible for enrollment into various plans
2 Make appointments for interested seniors who are Age-In 65
3 Make home, company, and town hall presentations, explaining benefits
4 Enroll seniors through I-Enroll program, telephonic, or paper form
applications
5 Update B-Connected System on status of presentations and enrollments
6 Maintain good business relations with Senior members and add to book of
business
7 Get approved materials from Producer Help Desk, and also have monthly
sales
meetings with Area Sales Manager
8 Conduct Trade Booth, Educational Presentations when necessary
9 Renew all licenses, and certifications on an annual basis
10 Enrollment of people 65 years of age and higher via telephone, walk them
through the plans,
answer all questions, ensure correct processes. Verify eligibility.
11 Strong customer service skills while working with clients, physicians
and pharmacies on a daily basis
12 Promoted to Producer Help Desk Rep. after 7 months with company
13 Dealt with United Health Care Agents, walking thru I-enroll
applications, such as downloading
the program, password resets, verifying eligibility, how to save
information onto desktop,
help with opening system correctly, logging onto various applications,
such as Avaya, Peoplesoft,
Saleslogic, and Siebel
14 Provider searches, directories
State Farm, Garden Grove, CA April
2007 - August 2008
Account Representative, Part - time
1 Dealt with customers regarding their plans and additions to insurance or
financial plans, including deductibles
and where they can save money
2 Learned and mastered in house applications to effectively service and
maintain client policies.
3 Maintained strong customer satisfaction
4 Covered Commercial insurance, Home owners insurance, Auto insurance,
life & Health insurance
Home Funds Direct, Artesia, CA February 2006 - June 2007
Customer Service and Loan Officer
1 Worked heavily with clients to help better their financial standings
2 Helped borrowers with finding the right loan programs
3 Collection of documents, credit checks, structuring loans, and helped in
the processing of forms
4 Maintained good relations with the borrowers
5 Assisted in consolidating all debits, and paying off priority debits, and
structuring life
style changes to improve credit ratings
MK Media & Printing, Cypress / LA, CA January 2001 -
January 2006
Owner / Broker
1 Heavy marketing for new customers, ensuring of strong customer service,
maintaining good relations with
customers
2 Coordinated prints jobs, press checks, bindery control, basic graphic
design, AP, AR, telesales, problem
5 Maintaining and renewing Reseller Permits
6 Purchasing and updating all graphic programs
Intensive Image Inc., South El Monte, CA February 1998- January
2001
Senior Sales Representative
1 Maintain existing customers, marketing for new customers,
2 Press checks, telesales, bindery control, inventory control, problem
solving
3 Heavy customer service
4 Coordinating print jobs, detailed measurements all print jobs, work
related trade fairs
Education
State Of California, Sacramento, CA, 2007
Property and Causality License, Life License #0G03737
Platt College, Cerritos, CA, 1996
Major: Computer Graphics, Quark Xpress 4.04, Adobe Illustrator, Adobe
Photoshop 5.5, Director
Graduated with Diploma in Computer Graphic Design
Cypress College, Cypress, CA, 1992
Major: English, Business Management, Art History, Computer Graphics.
Transferred to Platt College for accelerated Computer Graphics Program
F.I.D.M., Costa Mesa/Los Angeles, CA, 1990
Major: Fashion Merchandising, Interior Design, and Computer graphics
Transferred to Cypress College for more focused intensive graphics programs
Artesia High School, Artesia, CA, 1988
Major: General English, History, Mathematics, Social Studies, Economics,
Business management.
Graduated with Diploma
References available upon request
Contact this candidate