Customer Service Marketing

HOPE A. COCHRAN

**** ***** ***, *** ** 646-***-****

Bronx, New York 10467

****.*.*******@*****.***

EDUCATION

MFA Program, Pace University Anticipated Graduation Spring 2016

BA Theatre, City College of New York, Magna Cum Laude, GPA 3.78 Spring 2013

QUALIFICATIONS

Relevant Skills: Excellent interpersonal and communication skills. Strong organizational, research

and administrative skills. Team player, professional, hard working and

client focused.

Computer Skills: Word proficient, PowerPoint, Excel, MAC proficient.

INTERNSHIPS

Ripple Effect Theater, NY 2012 2013

Assistant/Educational Outreach

• Organized on campus media outreach

Researched schools for potential educational lecture sites

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Organized national mailings

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Maintained meeting notes for each board meeting

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New Haarlem Arts Theatre, NY 6/2012 8/2012

Assistant/ Community Outreach

• Conducted community outreach & created community contact database

• Assisted with payroll

• Organized office space

• Acted as gate keeper for office manager

• Researched grants for the arts

WORK EXPERIENCE

MetroPlus, NY 2008 – 2010

Marketing Representative

• Identified individuals eligible for Medicaid

• Provided high quality customer service experience for eligible consumers

• Provided administrative support to clients

• Organized marketing strategies for community outreach

• Researched and procured event venues

Combined Insurance, New York 2007– 2008

Marketing and Community Outreach

• Organized, tracked and distributed all marketing materials

Maintained a comprehensive business database

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Generated appointments for marketing and enrollment team

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Marketed insurance policies to low income individuals through their employer

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Worked with ADP to roll out new products and services

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National Income Life/American Income Life, NY 2004– 2006

Marketing Representative

• Created and maintained a database used to target Unions, Churches and other organizations in

order to generate potential leads for the insurance agents

• Coordinated with outside organizations on community events

• Networked with organizations with the purpose of creating new sale opportunities for the

company

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