Customer Service Manager
Resume:
Rebecca R. McGuire
** **** **. **********, ** *2501
870-***-**** ***********@*****.***
Objectives
To obtain a position where current skills and abilities may be utilized to benefit a company in all aspects of success and growth. These include the ability to work well in a fast paced office environment with little or no supervision, as well as the ability to learn new procedures, systems of operations and new materials, in a timely manner.
Experience
Human Resources Administrative Assistant 10-2013 - present
Staffmark / Zila Inc. 267 E Main St. Batesville, AR 72501
Provide high-level administrative support to the HR Manager by administrating assigned Human Resource programs and processes as well as preparing and distributing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings and interviews.
Essential Duties & Responsibilities
• Routine handling of confidential data
• Prepare reports using Microsoft Office Products and Company specific software
• Handle all aspects of FMLA processing and implementation of procedures according to updated laws
• Manage and organize tasks list and report on status as required
• Handle all recording and filing of Worker’s Compensation claims
• Prepare and distribute meeting agendas and materials as assigned
• Work independently on project based assignments
• Handle implementation of Purchase Requisitions and invoicing procedures
• Assist in the planning and execution of Company related events including but not limited to picnics, recognition programs and sales training events
• Perform general duties including but not limited to copying, faxing, scanning, filing and organizing
Homeschool Teacher 01/2013 – 05/2013
75 Farm Rd. Batesville, AR 72501
Utilized the a-Beka curriculum initiated by Mountain Home Christian Academy to instruct in every area of scholastic learning for 7th grader
Language Arts/ Literature Teacher 08/2011 – 01/2013
Mountain Home Christian Academy 1989 Glenbriar Dr. Mountain Home, AR 72653
Utilized the a-Beka curriculum for grades 5, 6, 7 and 8 in the areas of Grammar Mechanics, Spelling, vocabulary, and advanced Literature for High School, classroom sizes of 18+.
Essential Duties & Responsibilities
• Initialized daily lesson plan
• Organized different learning methods for sight, mnemonic, verbal, and touch learning
• Strengthened vocabulary basics with Latin and Greek root words
• Taught reading comprehension through Classic Literature using review and discussion
Financial Service Representative 02/2006 – 08/2011
Liberty Bank of AR 665 Hwy 62 E. Mountain Home, AR 72653
Handled all aspects of assisting customers with their financial accounts services
Essential Duties & Responsibilities
• Open New Accounts, Savings and Checking, Money Markets, IRA’s
• Open Certificates of Deposits
• Open Safety Deposit Boxes
• Cash transactions for deposit and with drawl as well as redemption of products including CD’s, IRA’s and Savings Bonds
Computer Customer Service Technician 11/2000 – 06/2001
RTI Teleflora Technologies, Inc. PO Box 1546 Paragould, AR 72450
Essential Duties & Responsibilities
• Routine handling of confidential data
• Assisted customers with correcting computer failures and programming errors utilizing modems and UNIX computer program language
• Installed computer systems (hardware and software) to remote locations nationally for our customer base
• Organized computer training at remote locations for software system
Client Services Representative 06/2001 – 08/2001
Staffmark Inventments, LLC, Jonesboro, AR
Essential Duties & Responsibilities
• Verified employment history of employee applications
• Handle all recording and filing of Worker’s Compensation claims
• Met with clients to initiate employment for representatives
Knowledge, Skills & Abilities
* Ability to multi-task in a fast paced environment with high attention to detail
* Knowledge of Employment Laws and Regulations
* Excellent organizational and decision making skills with skills in planning, coordinating and establishing priorities.
* Strong computer abilities in the MS™ Office suite of programs in order to prepare reports.
* Professional verbal and written communication skills
* Knowledge of Banking Regulations, procedures, and laws
Education
Arkansas State University Mountain Home
12/2005 Associate of Arts
* Member of Phi Theta Kappa Honor Society
* Graduated Cum Laude
Professional References
Zila, Inc. / Pat Fuhrmann
Sr HR Generalist
970-***-**** Office
970-***-**** Cell
Zila, Inc. / Lanny Million
General Manager
870-***-**** x 2088 Office
870-***-**** Cell
Mountain Home Christian Academy / Lori Mathis
Principal / Administrator
870-***-**** Office
Centennial Bank (Formerly LBA) / Paula Nix
Bank Manager
870-***-**** Office
870-***-**** Cell
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