Customer Service High School

BETHANN DUNCAN

**** ********** ******* 513-***-****

Cincinnati, OH 45238 ********@*****.***

__

SUMMARY

. Shipping

. Receiving

. Return Processes

. Customer Service

. Inventory

PROFESSIONAL EXPERIENCE

NuVo Technologies, Hebron, KY

Shipping/Receiving Associate

2013-2014

. Accurately filled orders; prepared, wrapped, weighed and loaded

items for shipping according to packing slips

. Processed invoicing, freight forwarding and packing slips

. Used computerized system to verify and pull inventory

. Shipped high volume of orders daily; followed all procedures and

kept accurate records

. Loaded and unloaded goods, ensuring that merchandise was handled

with care and placed correctly in warehouse

. Kept warehouse items neatly organized to facilitate ordering of

new inventory

PLK Communities

Housekeeping Supervisor

2011-2012

. Ordered supplies

. Supervised three employees

. Inventory maintenance

.

Midwest Distributing

Shipping/Receiving/Customer Service

2010-2011

. Received and verified customer complaints

. Looked up parts for processing

. Processed returns

. Daily invoicing

Self-Employed

2005-2010

. Overseen eight properties for housekeeping

. Prepared units for occupancy

EDUCATION

Western Hills High School

GED 1992

COMPUTER & SOFTWARE SKILLS

Microsoft Word, Excel, Outlook, Prophet 21, UPS Worldship, Fedex

Domestic, ERP systems, 10-key punch, typing, copier, fax machine

AWARDS & RECOGNITION

PLK Communities Cost Reduction

Supervisory promotion

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