Sales Engineer
Resume:
EDWARD COAKLEY
**** - *** ****** ***** ? Minneapolis, MN 55419
(h) 612-***-**** ? (c) 612-***-****
*********@*****.***
SUMMARY
Quality driven sales/customer support professional with extensive skills in
customer acquisition and support of insurance/financial products.
Experience training sales personnel. Known as highly productive, detail
oriented and customers focused.
PROFESSIONAL EXPERIENCE
Allstate Insurance
Owner 2000 - Present
Company Agent 1990 - 2000
Customer Support/Training:
. Trained and mentored new Sales Representatives on sales techniques,
insurance product offerings, customer handling skills, and sales
documentation.
. Grew customer base by 30% over 8 years to 1,200 households with
2,000 policies in place.
. Recognized by management at national recognition event as top 5%
producer nationally.
. Educated clients on insurance offerings by initiating client review
meetings and offering new or additional products to meet their
needs.
. Communicated with customers to verify claims were processed to
their satisfaction.
Administrative/Leadership:
. Initiated and set up mentoring program to develop new Sales Agents.
. Interviewed and selected new Sales Representatives for agency.
. Developed and maintained employee incentive pay system for all Sales
Representatives in agency.
. Managed day-to-day operations of the agency including; accounts
payables, payroll and annual tax data collection.
. Monitored adherence to compliance, customer satisfaction, and customer
retention standards.
. Set monthly and individual sales goals for agency and sales
representatives.
PREVIOUS WORK EXPERIENCE
IBM
Advisory Staff Instructor
System Engineer
Honeywell Inc.
Production/Programmer
VOLUNTEER & COMMUNITY INVOLVEMENT
Best Academy - Board Member (3 yrs), Social Fathers Program (2 yrs)
Kappa Alpha Phi Fraternity - Foundation Board member, Secretary of Pledge
Chapter
EDUCATION
Bachelor of Science - Mathematics
Augustana College, Sioux Falls, SD
Additional Coursework:
Contact this candidate