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Customer Service Technician

Location:
Monroeville, PA
Posted:
March 14, 2014

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Resume:

Rebecca Ann Thut

*** ****** **. #*

Monroeville, PA 15146

412-***-****

acc4uj@r.postjobfree.com

PROFESSIONAL

CAREER OBJECTIVE

A challenging position demanding the highest levels of performance and

productivity.

PROFESSIONAL PROFILE

. Excellent Customer Service skills. Focused on completing tasks and

prioritizing efforts to provide the highest level of customer

satisfaction.

. Effective Communicator experienced in dealing with customers in a

variety of situations.

. Hands-on with a proactive approach; highly organized and detail-

oriented.

Characterized by professionalism and a willingness to be involved in

all facets of business.

. Committed to Reaching Objectives, willing to take on challenging

assignments and find ways to successfully complete them.

CAREER PATH

GLC HEALTHCARE (CVS/CAREMARK), PITTSBURGH, PA

Coverage Determinations/Appeals Medicare D -- December 2013 to January 2014

Primarily responsible for working and triaging in the data entry related

fax queues. Properly review each document with accuracy and place the case

in the proper queues. Further responsibilities include researching reports,

maintaining complete, timely and accurate documentation of requests and

escalating issues to the pharmacists or management staff as needed.

OMNICARE, GREENSBURG, PA

Order Entry Pharmacy Technician - September 2013 to November 2013

Primarily responsible for accurately transferring data from faxed

prescriptions into computer software and to the filling department

pharmacist. Other duties include filling daily and cycle medications as

well as properly labeling and verifying NDC numbers and drug names.

EXPRESS SCRIPTS, NORTH VERSAILLES, PA

Order Entry Pharmacy Technician - January 2013 to April 2013

Primarily responsible for filling prescriptions with precision, while

achieving hourly goals focused on accuracy and efficiency.

EDUCATION

Ashworth College - 2012 Completed, Pharmacy Technician

Norwin Senior High School - 2002 Graduate; Early Childhood Education

REFERENCES

Available upon request.



Contact this candidate