Customer Service Technician
Resume:
Rebecca Ann Thut
Monroeville, PA 15146
**********@*****.***
PROFESSIONAL
CAREER OBJECTIVE
A challenging position demanding the highest levels of performance and
productivity.
PROFESSIONAL PROFILE
. Excellent Customer Service skills. Focused on completing tasks and
prioritizing efforts to provide the highest level of customer
satisfaction.
. Effective Communicator experienced in dealing with customers in a
variety of situations.
. Hands-on with a proactive approach; highly organized and detail-
oriented.
Characterized by professionalism and a willingness to be involved in
all facets of business.
. Committed to Reaching Objectives, willing to take on challenging
assignments and find ways to successfully complete them.
CAREER PATH
GLC HEALTHCARE (CVS/CAREMARK), PITTSBURGH, PA
Coverage Determinations/Appeals Medicare D -- December 2013 to January 2014
Primarily responsible for working and triaging in the data entry related
fax queues. Properly review each document with accuracy and place the case
in the proper queues. Further responsibilities include researching reports,
maintaining complete, timely and accurate documentation of requests and
escalating issues to the pharmacists or management staff as needed.
OMNICARE, GREENSBURG, PA
Order Entry Pharmacy Technician - September 2013 to November 2013
Primarily responsible for accurately transferring data from faxed
prescriptions into computer software and to the filling department
pharmacist. Other duties include filling daily and cycle medications as
well as properly labeling and verifying NDC numbers and drug names.
EXPRESS SCRIPTS, NORTH VERSAILLES, PA
Order Entry Pharmacy Technician - January 2013 to April 2013
Primarily responsible for filling prescriptions with precision, while
achieving hourly goals focused on accuracy and efficiency.
EDUCATION
Ashworth College - 2012 Completed, Pharmacy Technician
Norwin Senior High School - 2002 Graduate; Early Childhood Education
REFERENCES
Available upon request.
Contact this candidate