Sales Engineer

Virginia Keller

**** ********* **., ********, ** 75181, USA, ********@*****.***, +1-214-***-****

Virginia Keller

• Engineer and Manager with 26 years of industry experience. Worked in enterprise

environments utilizing IBM, HP, Dell, NetApp, EMC, Cisco, Microsoft and

VMware technologies.

• Veteran customer-facing pre-sales architect/engineer. Experience with all levels of

customer contact.

• Two VMWare Certifications – VCP and Capacity Planner

• Certified Cisco Sales Expert, multiple IBM storage certifications.

Professional Experience

Zones, Inc. (June 2006 – June 2013)

Managing Engineer, Solutions Group (June 2006 – June 2013)

• Provided advanced engineering skills in a wide variety of current hardware and software

technologies including VMware vSphere virtualization, Microsoft Hyper-V, AD, Blades, and

SANs.

• Designed total VMware solutions including hardware and environment planning.

• Planned and installed vSphere 5.x environments and vSphere upgrades from 4.x to 5.x.

Completed dozens of VMware planning and installation projects for Zones’ customers.

These projects covered the VMware product line from servers to desktops.

• Served as primary technical lead working with IBM directly on AT&T account.

• Maintained customer contact (with AT&T) and provided advanced engineering skills (in a

FTSS role) on IBM System x hardware and SANs.

• In charge of solutions team for South Central US.

• Managed team of eight pre and post-sales engineers and solutions architects in developing

and delivering IT solutions.

• Wrote Statements of Work, priced opportunities, interfaced with customer executive

management during sales as well as implementation.

• Pre-sales architect/engineering role on select, important accounts and large opportunities.

• Performed consolidation studies as well as mentored the engineers on team in their delivery.

• Company solutions lead for IBM technologies.

• Planned and managed a six FlexPod implementation for a large railroad.

• Planned and implemented a large Consolidation project at a Los Angeles area Hospital

utilizing vSphere and IBM servers to setup a new HA virtual environment (using vSphere 4)

and converted a large server environment from physical to virtual.

• Trained staff in self-sufficient operation of their new environment and implemented IBM

Director to monitor and manage.

Solutions in Software, Inc. (September 2003 – February 2006)

Operations Manager

• Managed IT Systems, Helpdesk, Facilities, Human Resources and Accounting staff for a

legal software firm. Reported to CEO. Direct reports included Office Manager and Systems

Administrator.

• Oversight of all Internal and External IT components including the corporate server and

desktop environments as well as the co-located ASP servers.

• Approved or chose and approved IT and facilities purchases. First level of approval for all

corporate purchases from all departments.

• Kept track of all software and licensing. Monitored all electronic inventory.

• Provided project management, training and expertise to Systems Administrator for IT

projects.

• Only non-owner in an Executive position at the company.

• Upgraded corporate servers from Windows 2000 to Windows 2003.

• Planned and managed upgrade from Windows 98 and Windows 2000 Workstation to

Windows XP.

• Upgraded Exchange 2000 to 2003.

• Implemented Cisco PIX Firewalls at both the corporate and co-location facilities.

• Planned and executed a complete corporate office move. This included supervision of

build-out of new location (including all network and electrical infrastructure.)

Independent Consulting Service and Contracts (July 2002 – August 2003)

Consultant

• Contracted services on short term Active Directory design/redesign projects.

• Consulted with corporate teams to analyze AD structures and recommend/make changes.

• Did implementation planning in several corporate and government infrastructures.

• Did assessment and planning for an infrastructure reorganization at a large North Texas

school district.

International Business Machines Corp. (IBM) (August 1997 – June 2002)

Advanced Technical Services Field Technical Sales Specialist and Systems Engineer

• Part of a team within IBM dedicated to providing advanced planning and support skills to

customers both before and during the sale of IBM products.

• Worked with some of IBM’s largest customers in implementing new technologies into their

existing infrastructures and/or assisted in design of replacement infrastructures.

• Sold and supported IBM’s latest Intel based server and storage technologies and served as

technical server rep in many accounts.

• Installed/Configured server partitioning software on xSeries servers (VMWare ESX on

x440).

• Utilized proficiencies in Intel based network operating systems (NT and 2000 w/ Active

Directory), Linux and Netware.

• Designed or assisted in designing Active Directories for customers and also helped plan

conversions from NT domains.

• Did hands-on trouble-shooting and administration of the new AD designs and NT domains

as well as training customer personnel.

• Served as team lead for Microsoft products for Area 10 (TX, AR, OK, LA, CO, AZ).

• Provided post-sale technical support on select accounts. Customers included Wal-Mart,

ChevronTexaco, ExxonMobil, Reliant Energy, Baylor College of Medicine, MD Anderson,

United Space Alliance, NASA, Halliburton and Schlumberger.

• Many of the contracts in the last two years of this job involved building Linux super-clusters

out of IBM 1U servers.

• A significant portion of customers were involved in NT4 to W2K conversions as well. This

position was very technical and problem-solving oriented. It was usually customer facing

and quite often dealt with high level managers and executives. Position was home-officed

and required self-management.

• Completed seven months onsite at the Wal-Mart HQ to plan, implement, and administer

almost 6000 IBM servers.

Fina Oil and Chemical Company (August 1995 – August 1997)

Internet Coordinator/Webmaster (August 1996 – August 1997)

• Involved in all aspects of Internet/Intranet development.

• Created department-spanning committees to study ideas for Intranet applications and

Internet uses.

• Served as Webmaster using Microsoft products for Web hosting, browsing and page

creation/management.

• Extensive use was made of PhotoShop in the graphical design of the Intranet. Additionally

served as backup SMS Administrator.

• Continued to provide occasional last-line support to the IT support departments that were

provided during consulting contract.

• Developed a corporate Intranet and provided standards for tools and procedures to be used

in future development by both applications developers and general users.

Consultant (August 1995 – August 1996)

• Led a small team handling advanced technology assessment and deployment as well as

provided last line of support for users and LAN Administrators.

• Migrated servers from Novell to Windows NT.

• Migrated workstation platforms from DOS and Windows 3.1 to Windows 3.11 in order to

utilize TCP/IP for connecting to the new NT servers.

• Developed and Implemented Corporate-Wide Windows 95 desktop standards.

• Managed 10 people in implementing Windows 95 rollout. Converted over 700 workstations

while maintaining user data and software.

Fidelity Investments (November 1993 – July 1995)

Consultant

• One side of two person team which built support and distribution infrastructure for the

Fidelity Branch Electronic Sales/Service Tools Software (BEST).

• Software was designed in-house as a Windows application and utilized LanManager/X

(LM/X) software to provide interface to SCO UNIX servers.

• Utilized extensive knowledge of DOS, LMX, and UNIX operation and networking.

• Utilized both DOS batch and UNIX scripting to accomplish server set-up and

synchronization.

• Detailed knowledge of TCP/IP and FTP were required.

• Worked on integration of Windows NT into the work environment.

• Assisted Retail Workstation Team (RWS - another in-house program) with various utilities

and Novell administration.

• Functioned as Senior Consultant and helped make decisions on hiring/firing of additional

team members.

• Did product certification and made decisions regarding product purchases and

implementation schedules.

• Designed Novell Infrastructure and conversion process to take branches from Unix-LM/X

to Novell.

• Formed implementation teams and provided oversight for their operations.

• Performed ground up redesign of workstation and server setup procedures and did last-line

support for branch end-users.

• Created all new automated installation diskette as well as providing a more robust, open

operating environment to the desktops.

• Pioneered the use of Netscape Navigator and the Internet for problem solving and software

driver upgrades.

NationsBank (November 1992 – November 1993)

Consultant

• Installed, tested and configured software as well as workstations and did extensive

troubleshooting.

• Recommended configurations of both hardware and software.

• Provided Help Desk personnel with documentation and instructions on all installed

software.

• Provided last line support for all users in the NationsBank system across the USA (15,000 on

300+ Server WAN - 10,000 on stand-alone LANs).

• Responsible for automated virus detection and software license compliance tracking for all

workstations.

• Responsible for implementation of a standard upgrade procedure which identified

workstation hardware and proceeded to install DOS and all necessary network files as well as

making custom configuration and startup files from that info.

• Brought file-servers into standard configurations to allow WAN integration.

Southland Corporation (January 1992 - July 1992)

Consultant

• Novell administration and Installation of Windows as well as all needed Windows

applications onto a Novell Network spread across 21 file servers.

• Responsible for infrastructure design and implementation.

• Provided help services, problem solving, limited training and individual workstation

configurations to the Network users.

• Upgraded and consolidated all servers along with transferring all users and data onto 7

Compaq SystemPro computers.

• Designed and maintained menu structures for Network users with Saber Menuing System.

Technical Summary

• Servers: IBM PureFlex (Flex System), IBM BladeCenter, IBM System x, HP ProLiant

Servers and Blades, Dell, Cisco UCS

• SAN: IBM DS line, IBM Storwise V7000, V3700, Brocade, IBM, Qlogic FC Switches, IBM

Storage Manager Software, HP MSA line, NetApp, NexentaStor

• OS: Windows, VMware, Unix/Linux

Education

BA - Political Science/Pre-Law

University of Texas at Dallas, Richardson, TX

Certification

• VMware Certified Professional

• VMware Capacity Planner

• IBM Certified Specialist - Enterprise Storage Technical Support

• IBM Certified Specialist - Midrange Storage Technical Support

• IBM Certified Specialist - High-End Disk for Open Systems

• IBM Certified Specialist - XIV Storage System Technical Solutions

• IBM Certified Specialist - System x Technical Principles

• IBM Certified Systems Expert - System x

• IBM CDAT/SCON

• IBM Softek

• Cisco Sales Expert

• Polycom Video Cert

• Altiris Client Management Suite

• HP APC

• Novell Certified Workload Management Admin

• Novell Data Center Adv. Technical Specialist

• Symantec STS MGMT Platform 7.0 w/Notification SVR

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