Customer Service Sales Representative

Payal Charles

** *********** *****

Toronto, Ontario

M6M 2R7

Cell: 647-***-****

Email: *****@****.**

OBJECTIVE:

My objective is to obtain a position in a professional office environment where my skills are valued and

can benefit the organization.

EDUCATION:

• Business Administration Diploma Trios college Of Information &Technology

• Smart Serve Certified

HIGHLIGHTS OF QUALIFICATIONS:

• 8 years of experience in an office setting • Ability to research and analyze data effectively

• Excellent customer service orientation • Able to manage stress

• Flexible in working hours • Excellent telephone etiquettes

• Strong written and verbal communication skills • Type Speed 75+ WPM

• Microsoft Office Suite trained • Knowledge of customer services practices

EXPERIENCE:

06/06/2013- Current Re/Max West Realty Inc. Toronto, ON

Receptionist/Administrative

•Responsible for providing secretarial, clerical, reception and administrative support

•Type a variety of forms, letters, reports and memos

•Data Entry and filing

•Booking confirm all appointment through Quick Office Software

•Managing multiple line phone system and handling multiple incoming calls

•Ordering, receiving and maintaining office supplies

•Greet visitors to the facility, answer questions and direct them to the appropriate individuals.

•Uploading MLS listings on TREB for agents

•Preparing Offers for agents on Easy Office

•Responsible for adhering to all company policies

•Provide exceptional customer service to clients

•Handle difficult clients tactfully

•Updating appointment calendars, schedules and maintaining conference rooms

•Keeping reception area clean and organized

•Handling confidential information, including rental applications and copies of personal identification

documents

02/2010-08/2012 Allmax Nutrition Toronto, ON

Administrative Assistant

• Responsible for providing secretarial, clerical and administrative support to the Vice President

• Responsible for Canadian Sales representative and US

• Provide exceptional customer service to clients

• Dealing with upper management to staff to clients on a regular basis

• Make work orders for nutritional supplements based on time sensitive requests

• Handled payroll for Canadian Demo Representatives and US

• Followed up with all clients to make sure demos where meeting our demo standards

• Scheduling and booking demos for 40 Demo Representative at various locations

• Data Entry, filing, reports and inputting data using excel spreadsheets.

• Handling returns, scheduling pick-ups for products through UPS, FedEx and various couriers

• Inputted orders on Business Vision Software.

• In charge of hiring new demo Representative for need areas in US and Canada.

• Scheduling, organizing events and providing promotional products where needed.

12/13/2008-05/20/2010 Sunwing Airlines Toronto, ON

Flight Attendant

• Provide personal services to ensure the safety and comfort of airline passengers during flight

• Ensured safety of passengers during take-offs, landings and emergencies

• Demonstrate safety and emergency procedures such as the use of oxygen masks and seat belts

• Assist passengers in placing carry-on luggage in overhead bins or under-seat storage

• Answer passenger’s questions about flights, weather, travel routes and services and arrival times

• Guide passengers while entering or disembarking the aircraft

• Do preflight briefings concerning weather, routes, emergency procedures and crew coordination

• Lengths of flights food and beverage services offered, and numbers of passengers

• Ensure that food, beverages, emergency equipment, and other supplies are aboard adequately

• Conduct periodic trips through the cabin to ensure passenger comfort

• Greet passengers, verify tickets, and serve food and beverages

10/30/2004-01/01/2011 Re/Max Realty Specialist Mississauga, ON

Receptionist/Administrative

• Responsible for providing secretarial, clerical, reception and administrative support

• Type a variety of forms, letters, reports and memos

• Data Entry and filing

• Receive, direct and relay telephone messages and fax messages

• Managing multiple line phone system and handling multiple incoming calls

• Ordering, receiving and maintaining office supplies

• Greeting guests professionally, answer questions and direct them to the appropriate individuals

• Uploading MLS listings on TREB for agents

• Preparing Offers for agents on Easy Offer

• Handle difficult clients tactfully

• Keeping reception area clean and organized

• Updating appointment calendars, schedules and maintaining conference rooms

• Booking confirm all appointment through Quick Office Software

VOLUNTEER:

Salvation Army Toronto, ON

June 2013-Current

Meal Service

• Serving meals

• Preparing the meals for food service

• Setting tables

• Helping in the Kitchen

• Clearing tables when food service is over

• Helping with clean-up

REFERENCES: WILL BE PROVIDED UPON REQUEST

Contact this candidate