Customer Service Data Entry

Lina Serafimova

** ******* ****** 647-***-****

Toronto, On M4k 3Y4 ****.********@*******.***

Professional Profile

A detail oriented, committed administrative profession with over ten year

experience, who strives to work with team to exceed goals. Seeking an

administrative role where clerical and computer skills will be utilized and

expanded upon.

Key Qualifications

> Exceptional customer service skills proven through strong ability to

solve problems.

> Accurate data entry capability as a result of close attention to

detail.

> Solid organizational skills allowing for the efficient maintaining of

filing systems.

> Developed understanding on the operation of various office equipment.

> Working knowledge of software such as: MS office, Desktop Publishing

using Page Maker, dBase IV, AccPac Simply Accounting, Key Master,

StorQM, PegaReach

> Ability to process documents quickly, typing 50 words per minute

> Fluent in Bulgarian, Macedonian and Russian.

Professional Experience

AVIVA Insurance Company of Canada

2013 Sep - Nov

Data Entry Clerk

Service Canada (HRDC)

- Scarborough

CPP and OAS Pensions Programs 2013 Jan - Mar

Support Clerk

Entering data of confidential client information on various applications

into document imaging database. Imaging as per guidelines and project

requirements. applications. Verifying and performing quality control of

inputted data and documents to ensure accuracy. Sorting and maintaining

program statistics.

REVERA Home Health Services (Temporary position) 2011

Data Entry/Office Clerk

CIBC, Payment and Treasury Operations 2000-2009

Receptionist 2003-2009

Responsible for various administrative duties such as: welcoming visitors

and clients, coordinating meetings and the management of dispatching of

courier shipments.

Continued - CIBC

Accomplishments:

. Awarded certificate in recognition for excellent customer service.

. Successfully trained new employees in policies and procedures allowing

for smooth transition into new role and helping with team interaction.

. Maintained high level of service in short staff environment, through

strong ability to prioritize.

. Consistently tracked internal and external mail and courier packages with

accuracy and speed resulting in recipient receiving parcels quickly.

Clerk Processor Level 2 2000-2003

Responsible for various clerical tasks such as: filing, filming and

distributing drafts, vouchers and statement to clients. Posting entry

transactions to client accounts and handling inquires.

Accomplishments:

. Utilized knowledge of data program to locate statement information with a

fast turnaround resulting in a satisfied client.

. Recognized for outstanding ability to work well with other departments

allowing for team work to be more effective.

. Consistently met deadlines on daily tasks by organizing to ensuring tasks

were completed in an efficient way.

Osteoporosis Society of Canada 1999-2000

Data Entry/Office Clerk

Responsible for accurately entering patient information into their program

and maintaining filing system. Sent out appreciation letters for donations

received.

Sears (temporary position) 1998

Data Entry Clerk

Education and Professional

Computer Administration Program, Success Business College, Toronto 1997

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