Manager Customer Service

WILSON CAICEDO

***** *********** **** • Orlando, FL 32828

Residence 954-***-**** • ***************@*****.***

OBJECTIVE _

To obtain a challenging position with growth opportunities in a company where my experiences,

accomplishments and proficiency would have valuable applications, and will allow me to expand upon my

education and continue to cumulate knowledge that will provide for better service.

EXPERIENCE _

Order Builder (04/2013 – Present)

Coca-Cola Refreshments, Orlando FL

• Responsible for pulling orders based on pick ticket to accurately build orders for loading onto delivery trucks.

• Build orders according to assigned load tickets using industrial power equipment.

• Manually lift and move product to restock and repack ensuring date code accuracy and proper rotation.

• Build pallets/orders as needed/directed to support successful order fulfillment.

• Use appropriate material handling equipment to move product and materials from/to designated locations to

support activities in an efficient and safe manner.

• Efficiently load/unload route trucks, bulk rigs and transports with a forklift.

• Work accurately to control warehouse inventory to keep shrink at acceptable level.

• Support successful logistics operations through movement, loading, and unloading of product and materials

using a wide variety of material handling equipment.

• Perform miscellaneous activities as directed to support the efficient operation of a warehouse in a dynamic

environment.

• Responsible for meeting productivity requirements.

• Stage completed pallets in designated area.

• Assist the daily housekeeping and maintenance of the warehouse.

Warehouse Loader (05/2012 – 02/2013)

Red Bull Distribution, Miami FL

Responsible for assisting in all warehouse activities including; loading, repackaging, inventory, and maintenance

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Confirm trucks are loaded accurately, as per Account Manager's request.

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Ensure product is rotated on trucks and in warehouse in accordance with expiration dates.

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Properly clean and repackage product as set forth by RBDC standards.

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Appropriately dispose of damaged and / or Out Of Code (OOC) product once approved by the Operations

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Manager.

Assist with loading trucks with Red Bull products in a way that complies with Red Bull Distribution Company

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(RBDC) standards.

Input warehouse items in the designated storage areas and rotate stock according to receipt date and expiration

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dates to ensure proper stock rotation and use prior to expiration.

Deliver stock to the appropriate staging area for departments.

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Noted any short dated materials upon receipt and reported to the Warehouse Manager to determine any possible

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action(s) that may need to be taken.

Wilson A. Caicedo

12812 Sophiamarie Loop, Orlando, FL 32828 954-***-**** • ***************@*****.***

• Pack goods for shipment according to specifications, equipment characteristics, transportation methods and

routes.

• Assist in cycle count and full physical inventory.

• Analyze current procedures and made recommendations for process improvements to the Warehouse Manager.

• Assisted in order entry, picking, packing, and delivery of both internal and external orders as needed.

• Operate forklift, pallet jack, and power jack in a proper procedure to handle the shipment when

loading/unloading.

• Maintain cleanliness of warehouse by disposing of trash nightly, sweeping floors daily and using floor scrubber

periodically.

• Perform other duties as required.

Warehouse Operations Lead (11/2008 - 06/2011)

Transport Logistics Services Corp, Medley FL

Supervised and coordinate unloading of inbound shipments, orderly receiving and stacking of product.

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Match warehouse invoices to contracted rates.

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Coded warehouse invoices as appropriate.

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Picking, packing and staging of outbound shipments in accordance with the highest possible levels of

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productivity.

Package product using specified containers, spacers, and protective padding.

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Operated Forklift to handle shipments/cargo.

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Verified required inbound /outbound paperwork with drivers, ensuring that all products are properly counted.

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Ensured inbound and outbound shipments are accurate and free of damage.

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Ensured the efficient and safe operation of all material handling equipment.

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Ensured that the work schedules are correctly implemented and that jobs are assigned effectively and completed

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properly.

Identified, accurately labeled and consolidated individual pieces into unit load devices such as pallets, containers.

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Verified piece counts against documentation, weight and measured pieces.

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Organized, hold and attended warehouse meeting on a weekly basis.

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Trained staff on warehouse procedures, cargo handling, loading/unloading and packing.

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Worked closely with the Operations/Warehouse Manager on productivity related topics as well as workforce

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planning.

Interacted with Operations/Warehouse Manager to establish cleat attainable goals and objectives in all business

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areas.

Inventory Specialists Lead (10/2007 – 11/2008)

Gables Beauty Supply Wholesale, Hallandale FL

Supervised movement of merchandise for assigned area.

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Picked/packed merchandise for shipment, loaded vehicles for store delivery and replenished shelves.

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Responsible for maintaining inventory at maximum levels.

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Read production scheduled, inventory reports, and work order to determine type and quantity of materials

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required, availability of stock, and order priority.

Conferred with department supervisors to determine overdue merchandise and to inform supervisors of

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merchandise status.

Located and distributed merchandise to specified areas.

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Maintained records and develops reports for the reconciliation of supplies inventories, using computerized

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systems as required.

Tracked and reported in breakage, damages, and loss of all merchandise.

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Assisted drivers with loading and unloading of trucks.

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Wilson A. Caicedo

12812 Sophiamarie Loop, Orlando, FL 32828 954-***-**** • ***************@*****.***

• Performed several warehouse duties as assigned; pulling/processing orders, loading/unloading trucks, quality

control/assurance, inventory cycle counts, etc.

• Other duties as assigned by management.

• Maintained an organized and orderly warehouse.

Dispatcher (08/2003 - 10/2007)

Transtar Trucking, Miami FL

• Scheduled and organized daily deliveries and pick-ups for drivers according to geographic area and availability

of drivers.

• Handled all incoming calls and deal directly with our drivers.

• Monitored all containers and shipments for prompt pickup and deliveries.

• Ensured arrivals and deadlines are met and make adjustment if necessary.

• Updated system with all job related information.

• Supervised all drivers and contract driver on loads.

• Maintained a good customer relationship in the dispatch.

• Ensured driver compliance with the Department of Transportation regulations.

• Completed daily reporting of dispatch activity.

• Ensured staff compliance with all applicable regulatory requirements including providing documents for the

driver qualification file and abiding by hours of service, daily log, hazardous materials (training and shipping

papers) and vehicle inspection and maintenance regulations.

• Maintained daily vehicle maintenance logs and delivery employee incident reports.

• Follow-up with our client with the pick-up and delivery shipment.

• Assisted in the invoicing process.

• Performed other related duties as directed by Operation Manager.

Shipping & Receiving Clerk (06/2001 - 08/2003)

Home Depot, Miramar FL

• Received, inspected, verified, processed and routed all materials into the facility and enter the receipts in the

Materials Management Software System.

• Notified the Warehouse Manager of any discrepancies of materials versus shippers' documentation.

• Prepared shipments, including documentation, for outbound shipments.

• Inputted warehouse items in the designated storage areas and rotated stock according to receipt date and

expiration dates to ensure proper stock rotation and use prior to expiration.

• Delivered stock to the appropriate staging area for departments.

• Noted any short dated materials upon receipt and reported to the Warehouse Manager to determine any possible

action(s) that may need to be taken.

• Packed goods for shipment according to specifications, equipment characteristics, transportation methods and

routes.

• Checked incoming goods against bills of lading, packaging slips, etc.

• Assisted in cycle count and full physical inventory.

• Analyzed current procedures and made recommendations for process improvements to the Warehouse Manager.

• Assisted in order entry, picking, packing, and delivery of both internal and external orders as needed.

• Assisted in preparation, receipt, and distribution of internal, inbound, and external mail as needed.

• Operated forklift, pallet jack, and power jack in a proper procedure to handle the shipment when

loading/unloading.

• Performed other duties as required.

Wilson A. Caicedo

12812 Sophiamarie Loop, Orlando, FL 32828 954-***-**** • ***************@*****.***

EDUCATION _

McFatter Technical Center, Davie FL

Forklift Licensed/Certified

2005

Hallandale Adult Community Center, Hallandale FL

High school Diploma

2003

SKILLS _

Excellent verbal, communication, and interpersonal skills.

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Excellent time management, organization and problem solving skills.

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Strong customer service and business skills.

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Ability to demonstrate attention to detail.

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Advanced stocking and forklift skills.

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Able to lift more than 85lbs easily.

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Knowledge in Container Freight Station (CFS).

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Knowledge in operating a manual/powered pallet jack and forklift.

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Knowledge in the Warehouse and Logistics environment.

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Minimum of five years experience in Warehouse and Inventory control.

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Minimum of two years experience in supervising in a Warehouse/Distribution environment.

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SUMMARY _

Overall I am an energetic individual who is a quick learner & a real starter that requires little training.

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I posses strong leadership, communications and inter-personal skills

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I work extremely well under pressure.

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I am able to work in a multi-task and provide effective direction in a fast-paced environment.

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I am capable of providing team leadership.

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I am able to effectively supervise, train, mentor and issue discipline to employees as necessary.

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I also have a lot of honesty, integrity, trustworthiness and ambition in me.

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I am extremely motivated to achieve personal and professional goals.

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Certified in Forklift.

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I am fluently Bi-Lingual (English & Spanish).

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I am a reliable and dependable worker.

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I am prepared physically and mentally for any challenge and success, because I have the desire to succeed.

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Wilson A. Caicedo

12812 Sophiamarie Loop, Orlando, FL 32828 954-***-**** • ***************@*****.***

Contact this candidate