Sharepoint Administrator

MOHAMMED ELIYAS AHMED

*** ***** ******, *** # ***, Weymouth, MA 02188

Mobile: 813-***-**** or Email: **********@*****.**.**

SUMMARY:

Highly accomplished, Lean/Quality SharePoint Administrator, with experience

in both international and small business environments. Proven track record

of increasing operational efficiencies, improving customer service levels,

and implementing and maintaining web content initiatives to support

successful business processes. Skilled at empowering end-users and

translating technical information in non-technical terms to achieve quality

and maintain efficiency. Committed to the highest level of professionalism

and excellence. Strong and disciplined individual with exceptional problem-

solving skills.

EXPERTISE:

SharePoint Administrator Bose Lean Enterprise Content Management

Knowledge Management Quality Assurance Customer Satisfaction Business

Administration and Operations Technical Writing/Editing Process

Documentation Technical and Software Acumen Database Administration

IT SKILL SET

Operating Systems

Windows, MacOS

Languages

C, C++, Java, COBOL

GUI

VB 6.0

Databases

SharePoint 2013, SQL Server7.0, DB2, MS Access

Web Related

HTML, ASP.NET

Productivity

MS Office Suite

PROFESSIONAL EXPERIENCE

Lean/Quality SharePoint Administrator, August 2013 to till date

Bose Corporation ( Stow, MA

(Contracted through Randstad)

Performed quality assurance on all migrated content, including images and

link remapping as needed. I also inventoried migrated content through

SharePoint. Implementation on ASD Quality Management System and Lean

SharePoint site updates. Assist in deployment of the Bose Lean Enterprise

Yellow Belt training curriculum for ASD. Conduct meeting with developers

and Program Manager over other countries and to verify if there are any

changes to be needed.

> Worked on the Quality Management System for Automotive site.

> Created new core process map for QMS.

> Held meeting with QMS Program Managers and Leaders from various countries

on new core process map approval and made changes depending upon their

needs.

> Creating custom Page Layouts & Content Types in SharePoint.

> Site & List upgrades from 2010 to 2013.

> Creation of images and mapping them to SharePoint through a third party

website.

> Creating custom Page Layouts & Content Types in SharePoint.

> Training end users in Quality group on lists, libraries, web parts, pages

and many other features.

> Give access request to group to access site depending upon the needs.

> User Profiles and My Site Configuration within Central Administration

including customizing User Profile service and Properties.

> Worked with developers to meet technical challenges in displaying

content.

> Enhanced content development processes and documentation.

Web Content Specialist, April 2013 to July 2013

National Fire Protection Association ( Quincy, MA

(Contracted through Job Spring Partners)

Wrote, edited and maintained content for extensive corporate website and

intranet; implemented website updates using content management system;

promoted new Web content through Sitecore CMS coordinated monthly

newsletter.

> Migrate content from NetEditor CMS to Sitecore CMS.

> Worked with developers to meet technical challenges in displaying

content.

> Enhanced content development processes and documentation.

> Provide quality assurance on all migrated content, including image and

link remapping as needed.

> Inventoried migrated content through SharePoint.

Programmer, January 2012 to March 2013

NMB Group ( Boston, MA

Project Title: One Remedy System

Project Details: We developed the tools so that the application can be

checked from end to end user and also verify what solutions were given and

whether it has been updated properly. This helps the user to verify the

exact date and time if it fails then the documentation process does not

complete and this maintains the records of the customer information. This

tools gives complete customer process documentation records to be saved and

moved to the application for any changes to be made.

> Designed, implemented, and administrated databases in SQL Server 2000.

> Maintained databases, configured permissions, and conducted backup and

recovery.

> Responsible for database environment.

> Perform quality assurance and testing of SQL server environment.

> Ensure best practices are applied and integrity of data is maintained

through security, documentation, and change management.

> Build and maintain SQL scripts, and queries for data analysis and

extraction.

> Monitored and provided front-line support of daily processes.

> Developed reports and performed data to be stored in the list for

verification.

Technical Customer Support, October 2009 to November 2011

Sitel India Ltd ( Chennai, India

> Provided Technical Support for Bell Internet (Canada) on a 24/7 basis.

> Provided 2nd and 3rd level support.

> Maintained excellent working relationships with customers.

> Assisted in troubleshooting user problems relating to Operating System

issues, MS Office products and Internet connectivity.

> Performed upgrades, installation of software and drivers and essential

desktop troubleshooting.

> Maintained customer relationships to ensure quality service on a timely

basis.

> Provided customer support and technical advice to a client base for

Canadian users.

> Assisted in implementing proprietary security mechanisms on customer

software.

> Troubleshooting product problem and solving in fast pace so that the

issue is fixed.

> Maintained remote computers, including hardware/software upgrades,

backups, and repairs.

Education / Training and development

MS in Technological Entrepreneurship, 2015

Northeastern University ( Boston, MA

Master of Computer Applications, 2008

Anna University ( Chennai, India

Additional Coursework: C# (Studied at NIIT), Main Frame Application

(Studied at Maples ESM Technologies)

Contact this candidate