Customer Service Quality Control

Location:

Posted:

March 13, 2014

Stephanie A. Bennett Home: 860-***-****

Manchester, CT 06042 USA acc4ij@r.postjobfree.com

OBJECTIVE

Looking for a position to improve my career in a well-established organization where I would be able to grow my

skills, abilities, knowledge and experiences.

EMPLOYMENT HISTORY

Customer Service Rep. 3/2011 - 11/2013

{Express Employment Professionals}

William B. Meyer

Windsor, CT 06095

● Answering an average of 50+ inbound calls and replying back to customer’s request per day. Operating a variety of

office machines, and performing other clerical or administrative duties.

General Office Clerk 3/2010 - 6/2010

Manpower Staffing {Temporary Seasonal}

Bank of America

Manchester, CT 06042

● Distributed highly confidential documentation correspondence and relevant reports. Provided clerical support, assisting

with faxing, filing and copying projects. Read correspondence and confirmed appropriate carbon copies and matching

envelopes for quality control of outgoing mail.

Printer, Inspector, Shipper 9/1997 - 11/2009

ITW Graphics

Manchester, CT 06042

● Printer: 3 years as printer include screen printed thermally applied graphics for the appliance industry, sports market,

and personal care items, toys and electronics/communications industry.

● Inspector: 9 years as inspector include dealing with customer service issues. As an inspector, entrusted with the most

complex customer service issues as a result of exceptional ability to promptly resolve concerns and satisfy customers

● Shipper: 7 years as a shipper packing boxes on skids to get shrink wrap. I work with UPS AND FedEx shipping

terminals. I have the ability to operate manual & power pallet jack.

VOLUNTEER

Hartford Hospital 11/2008 - 4/2009

Network Engineer Information Service {Intern}

Hartford, CT 06102

● Proficient different hubs, switches and routers that work with Novell, Cisco and Juniper network infrastructure.

EDUCATION

Computer Information System {Diploma} 6/2007 - 4/2009

Branford Hall Career Institute

Windsor, CT 06095

● Repairing hardware, installing operating systems and troubleshooting computer problems. Networking skills.

SKILLS

I’m proficient in Microsoft Office application