Customer Service Sales

Brendon Loxton

*** ******** **, ***** *******, NC 27540 805-***-****

*************@**.***

Customer service supervisor with ten years of experience in direct customer-

support, team management and staff training. Proven excellence in leading

projects and tasks in a reliable and efficient manner. Effectively

maintain relationships with customers and provide technical solutions to

meet their needs.

Professional Experience

Xerox, Raleigh, NC

2010-Present

Apple Product Supervisor / Trainer

. Supervise teams of up to 20 employees in day-to-day customer service and

contact center support activities.

. Analyze performance metrics to identify ongoing training needs.

. Communicate effectively across business units to promote cross functional

collaboration.

. Selected as a trainer for incoming classes of advisory staff.

. Strong technical knowledge of Apple products with a high level of

adaptability to technical and functional challenges.

Mercedes Benz of Cary, Cary, NC

2007-2009

Client Advisor

. Vehicle sales and customer support.

. Ensured the highest standards of customer service and satisfaction

throughout the sales cycle.

. Developed and maintained long term relationships with customers to ensure

lifetime satisfaction.

Coast BMW, San Luis Obispo, CA

2005-2006

Client Advisor

. BMW Certified client advisor; consistently ranked in the top three for

production.

. Recognized for consistently demonstrating high levels of customer

service.

. Consistently performed tasks outside of job description and provided

strong support to the team environment.

. Designed clear, concise procedures to assist with daily activities.

Sports and Imports, Santa Maria, CA

2002-2005

Sales Manager

. Provided productivity analysis and ad-hoc reporting to ownership on

request.

. Provided support and training to full time employees.

. Oversaw day to day sales, financing, purchasing and inventory management

activities.

Education

Bachelor of Science, Business Administration

Expected 2015

University of North Carolina, Greensboro, NC

Associate of Arts, College Transfer

2013

Wake Technical Community College, Raleigh, NC

Certifications

Xerox Supervisor Certification 2012

Apple Train the Trainer qualification 2011

Apple Tier 1 CPU support certification 2011

Apple Tier 1 iPhone & iPad support certification 2010

Apple Certified Trainer for all lines technical 2010

support offerings

Contact this candidate