Customer Service Medical

Steven C. Mack

*** ******* ***,******* ** *****/ 757-***-**** (h) 240-***-**** (c)

Craig_Mack **@*****.***

PROFILE

Dedicated, proactive and adaptable professional with a reputation for

building teams to ensure timely, accurate and quality completion of

projects. A leader with a vision to achieve results while undergoing

change. Place emphasis on relevant customer service, training, teamwork

leadership and organizational skills.

EXPERIENCE

HILLCREST MEDICAL CENTER, Tulsa, OK

Material Management, 2012 - 2014

Provide support to various departments, fill requisitions of supply

request.

DOCTORS COMMUNITY HOSPITAL, Lanham, MD

Material Specialist, 2009 - 2012

Responsible for managing the daily supply and inventory for the

computerized Omnicell cabinets in the Emergency Department, receiving and

delivering time and temperature sensitive packages to the Operating Room

and Laboratory, inventorying and restocking the supply carts on various

floors and departments with critical supplies, and responding to calls

directly from floor nurses for delivery of supplies in a timely fashion.

JHP INC., Washington, D.C.

Residential Counselor, 2009 - 2009

Addressed residents concerns, and provided administrative support. Informed

residents of program rules and regulations. Assisted residents with daily

needs, and performed unit inspections. Maintained appropriate files

including incident reports, rule violations.

CAVALIER MANAGEMENT, Washington, DC.

Assistant Security Site Coordinator, 2002-2005

Managed the day-to-day administrative responsibilities of the department.

AETNA US HEALTHCARE, High Point, NC.

Premium Reconciliation Specialist, 2000-2002

Served as a liaison between Aetna, employer groups and members by providing

accurate and timely advice on procedures, report requirements and other

matters necessary to implementing policies, directives and instructions.

Maintained communication with Account Representatives and managers on

account status. Made basic credit and payment decisions, answered billing

questions from customers and reconciled accounts. Identified delinquent

accounts and implemented corporate collection policy.

UPLIFT MEDICAL, Capital Heights, MD

Office Assistant, 1997 - 2005

Insurance verification, appointment scheduling and follow-up, collections,

medical records, mail, faxing and other duties as assigned.

KAISER PERMANENTE, Rockville, MD.

Group Accountants Representatives 1988-2000

Reconciled employer group s monthly income invoices. Processed purchase

orders and verified purchase prices with Material Management purchasing

group. Resolved vendor problems and processed invoices, accounting reports

and service reports. Managed, processed and distributed travel

reimbursements. Maintained employer group database and employer group

files. Assisted Pricing Analyst Supervisor with special projects and ad hoc

request. Interpreted and conveyed information to employer groups and health

plan guidelines and rate policies. Ensured employer contracts complied with

the organization standards and group data systems requirements. Resolved

employer group complaints and interpreted benefits policies.

EDUCATION & CERTIFICATIONS

VIRGINIA STATE UNIVERSITY, Petersburg, VA. - Business Administration 1984

Central Service Technician Course (IAHCSMM) & CPR Certified (January 2012)

AFFILIATIONS

Masonic/PHA

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