Engineer Customer Service
Resume:
Vijay H. Subbiah
Email: ***********@*****.**.**
Mobile: +91-979*******
Summary
Has six years of professional experience with renowned companies in Windows System and Network
Administration. OS includes Microsoft Windows XP, Server 2003, Server 2008 R1, Server 2008 R2,
Windows 7, and Server 2012. Possesses hands on IT infrastructure experience with extensive hardware
and software install and maintenance. Has excellent working knowledge of client server network
fundamentals. Has successfully completed relevant trainings and is a Microsoft certified professional.
Self-starter, well organized, and is capable of multitasking with numerous responsibilities while
meeting required deadlines. Has worked with large scale international clients and possesses excellent
communication and people skills. Superior customer service skills and expertise in troubleshooting and
providing a complete IT support solution.
Education
B.S in Computer Science and Engineering, 2003 - 2007
Dr. Sivanthi Aditanar College of Engineering, Thiruchendur, India
Certification
• MCP Certification
• Certified Windows Server 2008 R2,Virtualization Administrator
• SMCSA & SMCSE Certification
Courses and Training
• Firewall Course
• Training in SCCM 2012
• Training in Network Administration
Computer Skills
Hardware: Windows, IDE Hard drives, SCSI devices, Direct Attached Storage, Fortinet Firewall,
GFI tool, Miscellaneous PC hardware, Macintosh; Dell/EMC SAN hardware
Software: Microsoft Office Suite, Veritas Backup, McAfee/Symantec AntiVirus, Credant,
SafeBoot, Adobe Suite, Ghost Imaging tool
OS: Windows 2000/2003/NT/XP/7, 2008 R2
Database: Oracle, Microsoft Internet Information Server (IIS), Relational Database Management
Systems (RDBMS)
Networking: Ethernet 802.3, TCP/IP, DHCP, DNS, WINS, ARP, FTP, Telnet, DSL/Cable, Hubs,
Routers (Cisco IOS), cabling, SMTP, POP3, NAT, VPN, VLAN, RIP, Ethernet
802.11, LAN/WAN
Languages: C, C++, PL/SQL, Perl, XML, HTML, DHTML, NET
Professional Experience
WIPRO, Chennai, India
Senior System Administrator 12/2012 – Present
Part of a team responsible for supporting the IT infrastructure of a leading health care services client in
USA. As a senior administrator interacts with the clients to identify, troubleshoot, and resolve technical
problems relating to systems, network, and help desk tickets. Responsibility includes, working with
peers to resolve system and application issues, migrations/upgrades, implementations of new software,
hardware, and improving networking environments.
Responsibilities:
• Assisting users in a service desk setting by troubleshooting and resolving issues
• Interacting with application software and operating systems to diagnose and resolve unique,
non-recurring problems
• Involved in IT project management for inventory, image design, and deployment by using
SCCM tool
• Providing support via desk-side and remote access utilizing Microsoft Remote Desktop and
Bomgar/DameWare remote access software
• Providing support for multi-site connectivity for LAN, WAN, IP phone systems and remote
connectivity through Citrix and CISCO VPN client
• Hands on experience in WDS,PXE boot
• Hands on experience in Remedy tool
• Assisting production and network support teams with incident resolution and site project work
• Creating SOP and Knowledge Base(KB) article for troubleshooting/newly installed products
• Maintaining 100% SLA serviced to clients
Sensiple Software Solutions, Chennai, India
System Administrator 10/2010 – 12/2012
Responsibilities:
• Held a pivot role in maintaining more than 1000 desktops and eight servers for a large company
• Ensured application & compliance with the company’s policies in administration of IT
Infrastructure / facilities after review of new hardware and accessories
• Streamlined procedures & advising management to adopt modern techniques to maintain
flawless system
• Attended day-to-day hardware breakdowns; managed preventive maintenance of the computers
by ensuring that hardware equipment function smoothly & controlling the movement of
computer equipment
• Maintained MBSA report and checked malicious tool be updated on all client machines.
• Managed enabling and disabling ports in layer2 switches
• Used GFI tools to block USB storage ports
• Managed windows server 2008 Active Directory and Group Policy
• Monitored the ISP using MRTG
• Maintained software inventory assets for all the machines
• Monitored and maintained the IT helpdesk ticketing system
Hewlett Packard, Chennai, India
System Engineer/ Desktop Support Engineer 11/2009 – 10/2010
Responsibilities:
• Provided first level technical support for LAN
• Involved in daily server health checks activities & preparing the various reports
• Involved in Nortel VPN and Remote access configuration
• Managed Network Printer configuration and troubleshooting
• Managed Windows 2003 Active Directory
• Created user IDs and assigned permissions as per project requirements
• Configured Microsoft Outlook and helped in troubleshooting associated problems
• Monitored remote location using PC Anywhere
• Installed and configured Vodafone & Reliance data card in laptops
• Installed Sophos Antivirus (7.6.6) in client PCs and servers
• Installed SafeBoot for all system and assigned a user ID and password
• Involved in installation of Encrypt software (GNUPG, PGP)
HCL Infosystem, Chennai, India
System Engineer/ Desktop Support Engineer 10/2007 – 11/2009
Responsibilities:
• Functioned as a System Engineer for BIRLA Sunlife Insurance & HCL Technologies
• Managed backup and restore using Veritas and NTBackup
• Configured lotus in mail server
• Configured the MS Outlook in MS exchange server
• Configured the MCAFEE antivirus client and update
• Configured the network printer and desktop printer
• Diagnosed hardware and software problems and replaced defective components
• Installed OS using Ghost operations
• Maintained smart asset details
• Maintained call log details
• Acquired knowledge in network cabling connecting hubs and switches
• Handled remote desktop management
Total experience as a IT Support Admin: 6 Yrs
Total experience with Troubleshooting in a Network Environment: 6 Yrs
Total experience with Active Directory: 6Yrs
Total experience with Cell Phones/Smart Devices: 2 Yrs
Total experience with Supporting Network Infrastructure: 6 Yrs
Total experience with VMware: 6 Yrs
Total experience with Exchange 2010: 3 Yrs
Current Salary:
Expected Salary: Negotiable
Day Phone #:
Evening Phone #:
Cell Phone #:
Availability: Immediately
Current City/State: Chennai, India
Work Status (US Citizen / Green Card /H1B/ others): Need H1B
Have you applied recently for this requirement earlier through anyone else? Y/N: N
Why are you leaving your current employer? – Looking for Better Opportunities to fully utilize my skills
Why are you interested in this job? – Challenging and Desirable
Contact this candidate