Customer Service Sales

Zach Yeamans

** **** **** - ********, ** *****

Phone (cell): 913-***-****, e-mail: *********@*****.***

Experience

*/**-*/** *** Hartford, Simsbury, CT

Rating Consultant (Physician Segment)

Receive and analyze requests for proposals, review information included

within request for accuracy and completeness. Format data included in

requests and load into rating system for processing, once data is loaded

into the system create a file for the underwriter. Build relationships

with sales and service representatives, work as a team to create an end to

end customer service experience. Compile spreadsheet of daily workloads

for management.

Special Projects Completed:

Early renewal batch ratings, roughly 100 renewal ratings completed 2 weeks

before deadline without use of overtime.

11/07-3/09 The Hartford, Simsbury, CT

Premium Analyst (Statutory Disability)

Analyze payment information to ensure correctness before data is entered

into systems, apply payments issuing refunds or sending collection letters

where needed. Collaborate with team and management to collect premiums in

an efficient manner. Serve as the point of contact for the Buffalo sales

office as well as the Western and Southern regions, answer specific

administrative and billing questions, handle requests, and run reports.

Manage a portion of New York, and all of Hawaii premiums; billing contact

for Roman Catholic Diocese of Brooklyn. Work call trackers, and Stat team

email box, responding to requests or issues. Cross train in the Benefit

Analyst roll to better serve policy holders.

3/07-8/07 Jay Wolfe Acura, Kansas City, MO

Lube Tech

Perform basic maintenance, which includes changing oil, mounting and

balancing tires, tire rotations, and topping up fluids on customer vehicles

while maintaining high quality service and efficiency. Install dealership

options on new and used cars in a high volume independent environment.

11/06-3/07 Williams Automotive, Lenexa, KS

Shop Manager/Technician

Perform basic car maintenance and specific repairs on two to four cars a

day, list used car parts for sale online. Assist customers in finding

correct parts when listing parts. Collaborate with superior to determine

best solutions for vehicle issues. Represent goals and values of Small

business when associating with customers.

8/06-10/06 Circuit City, Lenexa, KS

Firedog Technician

Educated employees and customers on premiere technology of Firedog.

Analyzed and repaired three to five customer computers per day. Upgraded

and optimized three to four new computers a day. Assisted sales team in

determining best fit for customer PC and upgrade purchases.

1/06-7/09 Yeamans17 Custom Short Shifter Service

Independent business opportunity. Determine detailed specifications with

customer before fabrication. Implement shifter exchange system within

online car community for recycling of unwanted shifters. Receive and

analyze criticism through communication to ensure effective product and

personalized customer service. Advertise shifter service, discuss shipping

and payment details with customers, and ensure that customer is satisfied

with product into the future.

9/04-5/06 Graceland University, Lamoni, IA

Theatre Scene Shop Foreman

Directed and assisted shop employees in starting and completing set pieces

and props for University level theatre productions. Motivate employees to

do quality work at a pace to achieve deadlines by leading by example,

strong work ethic and hard work. Building projects included basic

construction framing techniques as well as metalworking techniques to

construct load bearing structures for use on sets. Managed 3 shop crew

members in the completion of sets and props.

Education

2002-2006 Graceland University, Lamoni, IA

Bachelors Degree, Business Administration

Computer Experience

Microsoft Office, Windows XP, Windows 7, Adobe Photoshop, Adobe Lightroom,

Networking, Computer hardware, PeopleSoft, Case Management (Oracle), Lotus

Notes, PROS, PRISM

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